Sara Phillips
Baldivis
Summary
To do my job to the very best of my ability.
Dedicated team leader with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Dependable and quick-learning team player with effective communication and organization skills. Motivated team leader offering valuable contributions in all facets of administrative activities derived from diverse, 13-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Motivated team leader offering valuable contributions in all facets of administrative activities derived from diverse, 13-year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Welcoming clerical professional with 13 years of experience in Healthcare office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, booking appointment, preparing electronic prescriptions . Accurate when entering information in Emis operating system and keeping organized filing systems.
Professional and industrious team leader bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Friendly team leader with 13 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues.
Skilled at supporting customers with simple and complex needs with professionalism. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phlebotomy position. Ready to help team achieve company goals.
Overview
40
40
years of professional experience
Work History
Reception Team Leader - Prescribing Clerk
Shirehampton Group Practice
04.2009 - 02.2024
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Scheduled office meetings and client appointments for staff teams.
Administrator
Lucy Bristow Recruitment Agency
05.2011 - 02.2014
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Administrator/Receptionist
Press Commercial Bodyworks Ltd
10.2008 - 04.2009
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Collected, validated, and distributed information to employees.
Customer Service Manager
Target Express/Citylink
01.1999 - 10.2008
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Part-time customer service
Target Express
01.1995 - 01.1998
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
VDU Operator/Stock Clerk
Network Logistics
01.1989 - 01.1994
- Kept accurate records of defective units or products.
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
Stores Operative/Supervisor
Sunlight Workwear Services
01.1984 - 01.1989
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Performed data entry and completed proper paperwork.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
Portway Comprehensive School
Wasp Certification Equivalent To Cert 111 - Pathology
WA School Of Pathology
Gnangara, WA07.2024
Skills
- Multitasking proficiency
- Team motivation
- Decision-making capabilities
- Meeting Coordination
- Office Management
- Data Entry
- Customer and client relations
- Information Protection
- Multi-line telephone operation
- Calendar Management
- Security awareness
- Telephone skills
- Scheduling appointments
- Performance Improvement
- Staff Management
- Customer/Client relations
Maritalstatus
Married
Children
Two
Personal Information
- Date of Birth: 01/23/68
- Nationality: English
References
References Available Upon Request
Hobbies and Interests
I am an avid reader & find it a good way to relax & unwind.
Timeline
Administrator
Lucy Bristow Recruitment Agency
05.2011 - 02.2014
Reception Team Leader - Prescribing Clerk
Shirehampton Group Practice
04.2009 - 02.2024
Administrator/Receptionist
Press Commercial Bodyworks Ltd
10.2008 - 04.2009
Customer Service Manager
Target Express/Citylink
01.1999 - 10.2008
Part-time customer service
Target Express
01.1995 - 01.1998
VDU Operator/Stock Clerk
Network Logistics
01.1989 - 01.1994
Stores Operative/Supervisor
Sunlight Workwear Services
01.1984 - 01.1989
Portway Comprehensive School
Wasp Certification Equivalent To Cert 111 - Pathology
WA School Of Pathology
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