Sara Pollock
Narrawallee,NSW
Summary
I am an energetic, organized, outgoing person who will never leave a job half finished. I have a keen understanding of how to play to the strengths of my team members. My experience in clubs, and working closely with management has ensured that I am calm under pressure and have a deep understanding of how to ensure that a customers experience begins, and remains a positive one. Through highschool I engaged in many peer mentoring programs which made me into an efficient trainer. This is a skill which I use at my current job when I train new team members.
I am very gifted when it comes to any form of customer engagement, both standard encounters and complaint management. I calmly evaluate every situation and use my great communication skills to collaborate with a customer or a team member under stress to come up with a mutually satisfactory solution and ensure that the other person feels valued and leaves with a smile on their face.
Overview
4
4
years of professional experience
Work History
Front of House Staff Member
Milton Ulladulla Exservos
Ulladulla , NSW
2022.10 - Current
- Delivered guest orders to correct tables or take-out counter.
- Explained menu items, took orders and delivered food courses according to instruction.
- Took to-go phone orders from guests following outlined procedures.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Filled and served various beverages for customers.
- Tracked inventory of supplies and communicated needs to management team.
- Maintained safe food handling practices to prevent germ spread.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Processed customer payments accurately and efficiently.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Prepared workstations with ingredients and tools to increase efficiency.
- Monitored dining room activity to ensure all guests had a positive experience.
- Worked with managers to report and resolve customer issues or concerns.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
- Provided exceptional customer service to ensure satisfaction.
Retail Worker
Mollymook Fresh Supermarket
Mollymook , 2539
2020.10 - 2022.04
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted many customers per day in finding or selecting items.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Processed payments and maintained accurate drawers to meet financial targets.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Calculated pricing, applied discounts and collected payments to process transactions.
Back of House Team Member
Playgrounds cafe
Narrawallee , NSW
2019.12 - 2020.05
- Disposed of rubbish in accordance with company policies.
- Transferred supplies and equipment between storage and work areas by observing safe lifting standards.
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Adhered strictly to hygiene protocols when handling food items or preparing meals.
- Segregated and removed trash and garbage to place in designated containers.
- Carried out basic maintenance tasks such as changing light bulbs or unblocking drains.
- Inspected kitchen equipment regularly for functionality and cleanliness.
Education
RSA
Tafe NSW
Nowra2023-12
RCG
Tafe NSW
2023-12
High School Diploma -
Ulladulla High School
Ulladulla, NSW2023-10
Skills
- Team Collaboration
- Training and Mentoring
- Money Handling
- Guest Relations Management
- Customer Engagement
- Timekeeping
- Staff Management
References
- Elanor Drury - Supervisor, Milton Ulladulla Exservos
0414 785 109
- Angela Cassin - Supervisor, Milton Ulladulla Exservos
0427 514 265
More references available on request
Timeline
Front of House Staff Member
Milton Ulladulla Exservos
2022.10 - Current
Retail Worker
Mollymook Fresh Supermarket
2020.10 - 2022.04
Back of House Team Member
Playgrounds cafe
2019.12 - 2020.05
RSA
Tafe NSW
RCG
Tafe NSW
High School Diploma -
Ulladulla High School
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