Sara Pribanic
19 Corfu Street, Fraser Rise,Australia
Summary
From 7 years of customer service experience- friendly, driven, and client-focused professional. Excels at quickly learning new databases, MS Office, and applications. My work is characterised by competence, precision, and diligence, and I take immense satisfaction in consistently achieving my goals. As an organised and dependable candidate, I successfully manage multiple priorities with a positive attitude. Always willing to take on additional responsibilities to contribute to team goals. With extensive experience in the hospitality, retail, and customer service industry, I am a knowledgeable and dedicated customer service professional. A solid team player with an outgoing and positive demeanor.
Overview
7
7
years of professional experience
Work History
All Rounder
Crown Metropol
05.2021 - Current
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Temporary Receptionist
Startrack
05.2022 - 11.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Check-out Team Leader
BIG W
02.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
All rounder
DeGrill Restaurant
11.2017 - 11.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Psychological Science -
Latrobe University
Bundoora12.2025
Certificate -
Caroline Chisholm Catholic College
Braybrook, VIC10.2020
Skills
- Security Awareness
- Food Safety
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- RSA (Responsible Service of Alcohol)
- Micros (Hospitality Software)
- Problem Resolution
- Computer Skills
- Organizational Skills
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
- Friendly, Positive Attitude
Languages
Croatian
Professional Working
English
Native or Bilingual
Australian Sign Language
Limited Working
Personal Information
Nationality: Australian
References
Mia Cowburn, Startrack, miacowburn1@gmail.com, 0451589103
Hermella Alemseged, hermeliaalemseged@gmail.com, 0498237653
Volunteer Work
- Homework Club Program Tutor: Sunshine Harvester Primary School (2018-2020)
- Bravehearts777 Marathon (2023)
- Melbourne North and West Deaf Club (2023)
- Stadium Stomp Volunteer (2024)
- Peer support Officer (Crown Resorts) for diverse team members as a wellbeing initiative to provide points of contact, support and referrals for my peers (2024-)
- Run Melbourne Volunteer (2024)
Timeline
Temporary Receptionist
Startrack
05.2022 - 11.2022
All Rounder
Crown Metropol
05.2021 - Current
Check-out Team Leader
BIG W
02.2021 - 03.2022
All rounder
DeGrill Restaurant
11.2017 - 11.2019
Bachelor of Psychological Science -
Latrobe University
Certificate -
Caroline Chisholm Catholic College
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