Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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Sara Ramadan

Toorak,VIC

Summary

Highly-motivated and reliable employee with over ten years of hospitality experience, with a desire to take on new challenges. Focused on setting high expectations and raising service standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bar Manager

Omnia Bistro
South Yarra, VIC
12.2021 - Current
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Developed and implemented bartender training programs, policies and procedures.

Restaurant Manager

Rock Sugar
South Yarra, VIC
06.2017 - 11.2021
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Hostel Supervisor

Naked Tiger
San Juan Del Sur, Nicaragua
01.2017 - 06.2017
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Built and maintained productive relationships with employees.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Input and confirmed reservations for guests.
  • Managed team of front desk agents, supervising personnel in issue resolution.

Lead Bartender/Waitress

East Sugar
Miami, Florida
02.2013 - 01.2016
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees to perform duties.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

Associate of Arts -

MIAMI DADE COLLEGE
MIAMI FLORIDA
08.2016

High School Diploma -

Ronald Reagan Doral Senior High School
Doral FLORIDA
06.2013

Skills

  • Cost Control
  • Revenue Forecasting
  • Team Leadership
  • Service Oriented
  • Bar Management
  • Vendor Relations
  • Responsible Alcohol Service
  • Relationship Building
  • Training and Onboarding
  • Problem-Solving
  • Problem Solving

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Certificate IV in Hospitality

References

References available upon request.

Timeline

Bar Manager

Omnia Bistro
12.2021 - Current

Restaurant Manager

Rock Sugar
06.2017 - 11.2021

Hostel Supervisor

Naked Tiger
01.2017 - 06.2017

Lead Bartender/Waitress

East Sugar
02.2013 - 01.2016

Associate of Arts -

MIAMI DADE COLLEGE

High School Diploma -

Ronald Reagan Doral Senior High School

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Sara Ramadan