Sara Stockdale
Capalaba
Summary
Positive and caring individual with certificate III in Dental assisting completed in 2022. Background in childcare and customer service and over four years experience in a busy privately-owned general dental practice. Knowledge and experience in chairside, front office and sterilization duties.
Reliable work ethic and dedicated to providing exceptional patient care. Recognised as a senior team member with ability to mentor new hires in the clinical aspects of the role.
Overview
7
7
years of professional experience
Work History
Dental Assistant/Receptionist
Hawthorne Dental
09.2020 - Current
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided one-on-one mentoring to new hires
- Maintained dental supply inventory by checking stock to determine inventory levels and placing orders for supplies.
- Increased patient retention by building rapport through excellent communication skills and a friendly manner.
- Handled front office tasks regularly to support operations efficiently.
- Ensured sterilization quality by meticulously following standard operating procedures and guidelines.
- Knowledge of Exact dental software
Customer Experience Officer
QK Technologies
02.2019 - 09.2020
- Supporting clients via inbound and outbound calls as well as through email communication in a fast-paced environment
- Established strong rapport with customers through active listening, empathy, and clear communication skills.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Educator
Mother Duck Childcare
01.2018 - 02.2019
- Adhering to stringent policies and procedures to ensure the safety and wellbeing of everyone in the environment
- Building rapport and communicating with families each day
- Attending staff meetings and professional development
- Maintaining impeccable hygiene standards across the service
- Maintained accurate records of attendance, immunizations, and emergency contact information for each child enrolled in the program.
- Established positive relationships with parents, maintaining open communication regarding child progress and concerns.
Education
HLT35015 - Certificate III in Dental Assisting
Health Courses Australia
Brisbane, QLD09.2022
Bachelor of Arts - Early Childhood Studies
The Queen’s University of Belfast
United Kingdom01.2017
Foundation Degree - Early Childhood Studies
The Queen's University of Belfast
United Kingdom01.2015
High School Diploma -
Assumption Grammar School
United Kingdom01.2013
Skills
- Gentle and caring nature
- Responsible
- Trustworthy
- Team player
- First aid training
- Customer service
Timeline
Dental Assistant/Receptionist
Hawthorne Dental
09.2020 - Current
Customer Experience Officer
QK Technologies
02.2019 - 09.2020
Educator
Mother Duck Childcare
01.2018 - 02.2019
HLT35015 - Certificate III in Dental Assisting
Health Courses Australia
Bachelor of Arts - Early Childhood Studies
The Queen’s University of Belfast
Foundation Degree - Early Childhood Studies
The Queen's University of Belfast
High School Diploma -
Assumption Grammar School
Similar Profiles
Jennifer DelgadoJennifer Delgado
Receptionist Administrator at Hawthorne Dental CareReceptionist Administrator at Hawthorne Dental Care
Pamela Ortiz-EspinozaPamela Ortiz-Espinoza
Dental Assistant at Hawthorne Dental and BracesDental Assistant at Hawthorne Dental and Braces
Jennifer SaidJennifer Said
Dentist at Rose City DentalDentist at Rose City Dental
Jack RobinsonJack Robinson
Catering Assistant at VacentiCatering Assistant at Vacenti
Samantha GrapsasSamantha Grapsas
Casual Pathology Collector at 4Cyte PathologyCasual Pathology Collector at 4Cyte Pathology