- Yoga
- I like working with my hands and fixing things
- Music
- I participate in low-impact exercises to strengthen core muscles
- Astrology
- Reading
- Swimming
- Dancing
- I enjoy helping others and giving back to the community
- Avid Reader
- Road Trips
Sara Walker
Rowville,VIC
Summary
Adept at technical troubleshooting and demonstrating empathy, I excelled at 13cabs by swiftly resolving critical issues and enhancing customer loyalty. My proactive approach and ability to adapt to fast-paced environments, we have team support and efficiency to work quickly to various situation
Overview
1826
1826
years of professional experience
Work History
Help Desk Assistant
13cabs
04.2024 - Current
- Escalated critical issues to appropriate departments for swift resolution, minimizing impact on customers.
- Researched and identified solutions to technical problems.
- Collaborated with team members to solve complex problems and provide top-notch support services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Home Visits Co-Ordinator
Australian Clinical Labs
05.2023 - 03.2024
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Customer Service Representative
Nissan Motor Co. Ltd.
11.2022 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
Recruitment Specialist
Programmed Skilled Workforce
02.2020 - 10.2022
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Hired employees and initiated new hire paperwork process.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
- Continuously sought out professional development opportunities and industry knowledge, staying current on trends and best practices in recruitment.
Customer Service Representative
Coles Supermarket
05.200 - 09.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Geohegan College
Broadmeadows, VIC10-1989
Skills
- Technical troubleshooting
- Escalation handling
- Empathy and patience
- Remote support experience
- Customer education
- Customer service
- Call handling
- Problem-solving
- Incoming call management
- Active listening
Interests
Timeline
Help Desk Assistant
13cabs
04.2024 - Current
Home Visits Co-Ordinator
Australian Clinical Labs
05.2023 - 03.2024
Customer Service Representative
Nissan Motor Co. Ltd.
11.2022 - 05.2023
Recruitment Specialist
Programmed Skilled Workforce
02.2020 - 10.2022
High School Diploma -
Geohegan College
Customer Service Representative
Coles Supermarket
05.200 - 09.2017
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