Sara Walker

• Company Overview: Suncare Community Services Ltd is a not-for-profit community organisation operating across Central and Southeast Queensland. With a professional reputation stemming from more than 50 years of building a genuine sense of family, community connections and personal relationships built on trust and care. A leading provider in community and in home services, Suncare has over 6000 customers with a team of 750 staff and 200 volunteers.
• Achieved overall revenue growth of $67 million ($33 million in 2019, and anticipating $100 million in 2025) during the COO's tenure.
• Development and implementation of business strategy and operational plans.
• Development of operational policy and procedures to meet compliance with legislated regulations.
• Implementation of projects to meet strategic goals, and achieve target milestones.
• Leading over 750 operational employees in alignment with organizational strategy.
• Fostering a proactive attitude and future-focused thinking among staff in a fast-paced environment.
• Monitoring outcome measures, program outcomes, and performance improvement.
• Maintaining productive relationships and cross-departmental communication channels.
• Expanded business operations through new process development and strategic planning.
• Maintaining an excellent customer satisfaction rate.
• Analysis of financial performance, and implementation of efficiency drives to increase performance.
• Suncare Community Services Ltd is a not-for-profit community organisation operating across Central and Southeast Queensland. With a professional reputation stemming from more than 50 years of building a genuine sense of family, community connections, and personal relationships built on trust and care. A leading provider of community and in-home services, Suncare has over 6,000 customers, with a team of 750+ staff and volunteers.

Company Overview: Family Link Care and Support Service Inc (has since merged with Live Better) provides supports to people with a disability living in the community. A not-for-profit organisation operating across the Riverina Murray region, connecting capable, passionate and caring locals with those who need support.

• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
• Implemented employee recognition programs to motivate staff members towards achieving organisational goals.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.

Company overview: A dedicated crisis accommodation and support service for men experiencing homelessness, disadvantage or social disconnection.

• Day to day operations of the hostel
• Intake of new clients
• Coordinating medical requirements of clients including mental health assessments, GP/hospital appointments
• Assisting clients to liaise with Government departments