Sara Waugh
Springfield,Queensland
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Mcdonalds Crew Member
Dennom Cornett
03.2022 - Current
- Prepared food for customers.
- Managed money
- Contributed to increased sales by upselling menu items and promoting special offers.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Backed up servers by setting up trays and completing some food deliveries.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Assisted other team members to achieve goals.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Replenished serving stations with fresh food and cleaned up spills.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Netball Umpire
Jindalee Netball Club
01.2020 - 08.2022
- Investigated and reported on any misconduct of players or coaches.
- Motivated players to perform at their best by providing constructive feedback and encouragement during match breaks.
- Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
- Upheld the integrity of the sport by remaining impartial and unbiased while making critical calls during matches.
- Collaborated with event organizers to coordinate logistics such as scheduling, facilities setup, and equipment checks prior to competitions.
- Supported fair competition among teams by accurately assessing penalties and awarding points based on gameplay outcomes.
- Made judgment calls on unsportsmanlike behavior and other violations.
- Controlled game flow to maintain safe and fair environment.
- Mediated disputes between players and coaches to maintain safe, fair play.
- Communicated with officials, coaches and players to provide information and discuss problems.
Hogs Breath Waitress
Hogs Breath
01.2021 - 03.2022
- Processed orders and sent to kitchen employees for preparation.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Met with chef to review daily specials and menu changes.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Trained new servers on restaurant policies and procedures.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Education
Certificate II in Workplace Skills -
Woodcrest State College
Springfield, QLD11.2025
High School Diploma -
YMCA Vocational School
Parkinson11.2025
Skills
- Adaptability and Flexibility
- Customer Service
- Kitchen maintenance
- Customer Needs Assessment
- Cash Drawer Management
- Money Handling
- Food arrangement
- Team Player
- Issue Resolution
- Attention to Detail
- Espresso and Tea Beverage Service
- Taking Orders
- Cleaning and sanitizing
- Serving and Bussing
- Packaging and Labeling
- Calculating Bills
- Verbal and written communication
- Cleaning
- Crew Leadership
- Handling Complaints
- Training and Motivation
- Customer Transactions
- Coffee and Tea Service
- Heavy Lifting
- Phone orders
- Foodservice
- Waste Reduction
- Product Promotion
Timeline
Mcdonalds Crew Member
Dennom Cornett
03.2022 - Current
Hogs Breath Waitress
Hogs Breath
01.2021 - 03.2022
Netball Umpire
Jindalee Netball Club
01.2020 - 08.2022
Certificate II in Workplace Skills -
Woodcrest State College
High School Diploma -
YMCA Vocational School
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