Summary
Overview
Timeline
Work History
Education
Skills
Certification
References
Generic

Sara Westman

Brisbane,Australia

Summary

Results-driven IT consultant with 25+ years of experience in project management, information governance, Organisational Change Management and customer service. Expertise in leading teams through the project lifecycle while implementing AGILE practices. Strong ability to bridge the gap between technical and business needs, fostering effective collaboration with stakeholders. Committed to delivering high-quality outcomes and driving change within organizations. Strategic Change Manager with background in leading cross-functional teams to implement organizational changes effectively. Demonstrated skills in understanding business processes, identifying areas for improvement, and implementing change initiatives that enhance overall productivity and performance. Strengths include exceptional leadership, communication skills, and a collaborative approach in fostering a culture of continuous improvement. Previous work has resulted in impactful improvements in efficiency and stakeholder satisfaction.

Overview

30
30
years of professional experience
12
12

Certifications

Timeline

Organisational Change Manager

Powerlink
10.2024 - 06.2025

OCM Lead

City of Gold Coast
03.2024 - 08.2024

OCM Manager

Woodside
01.2023 - 03.2024

Organisational Change Manager - Consultant

RIZING
01.2021 - 10.2024

Project Coordinator

Energy Queensland
01.2021 - 12.2022

EAM- Senior Information Governance & Improvement Lead

Seqwater
01.2021 - 12.2022

Program Manager, Digital Information & Technology

Seqwater
01.2021 - 12.2022

EAM Information Flow and Reporting Officer

Seqwater
07.2020 - 07.2021

EAM Asset and Investment Information Officer

Seqwater
07.2018 - 12.2018

Salesforce CRM Knowledgebase Manager

Transpacific Cleanaway
03.2017 - 06.2018

ICT Recruitment Consultant

QPL
12.2012 - 02.2017

IT Manager

Alcontrol
04.2012 - 12.2012

IT Support Analyst

Alcontrol
10.2006 - 04.2007

IT Consultant

VM data
01.2006 - 09.2006

IT Consultant

IT-Resurs
04.2005 - 01.2006

IT Consultant, Procter & Gamble

Econocom
04.2005 - 10.2005

Organisational Change Management Foundation Certification -

ALC Education & Consulting

Organisational Change Management Practitioner Certification -

ALC Education & Consulting

Certificate IV of Project management Practice - PMBOK

Site Institute

Diploma of Management -

Leadership Success

Diploma of Photography -

Southbank Institute of Technology

Advanced Diploma of Graphic Design -

Martin College

Management course - Sustainable managers

Bliwa

High school - Languages, Social Science and Finance

Vasaskolan

Work History

Organisational Change Manager

Powerlink
Brisbane, QLD
10.2024 - 06.2025
  • Managed OCM activities in projects at the IT Department at Powerlink.
  • Facilitated workshops with teams to discuss new processes, procedures, and systems related to the change initiative.
  • Collaborated with senior leadership to develop a vision and plan for successful implementation of changes.
  • Assessed employee readiness for change by administering surveys and focus groups.
  • Created communication plans to ensure stakeholders were informed of changes throughout the process.
  • Conducted stakeholder analysis to identify key influencers, assess their impact on the change process, and develop tailored strategies for each group.
  • Monitored progress of the change initiative through regular meetings and check-ins with stakeholders.
  • Performed post-implementation reviews to evaluate success of new initiatives.
  • Provided guidance on how best to handle resistance or pushback from stakeholders regarding proposed changes.
  • Identified potential risks associated with implementing changes and developed mitigation strategies.
  • Recommended areas where additional resources would be beneficial in order to support successful adoption of new processes.
  • Built relationships with internal departments such as HR, IT, and Operations in order to ensure proper alignment between business objectives and technology solutions.
  • Developed and implemented an organizational change management strategy for the organization.
  • Leveraged prescribed change management tools such as impact analyses, enablement plans and readiness assessments to support updates.
  • Developed change management plans minimizing employee resistance and accelerating adoption.
  • Created training programs to support organizational changes involving employees' day-to-day operations.
  • Crafted successful messages to support large-scale, enterprise-wide changes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Organisational Change Manager - Consultant

RIZING
Brisbane, Australia
01.2021 - 10.2024
  • Managed implementation of SAP EAM solutions within Rizing OCM team for specific client.
  • Collaborated with senior leadership to develop a vision and plan for successful implementation of changes.
  • Established an OCM framework and methodology as an internal project initiative.
  • Developed project governance framework to ensure compliance and structure.
  • Facilitated project kickoff management, ensuring all team members received necessary resources.
  • Coordinated weekly project meetings, compiling reports and tracking actions and deliverables.
  • Provided regular status updates for project status dashboard to communicate progress.
  • Monitored consulting hours and travel expenses against project budget to maintain fiscal responsibility.
  • Implemented quality control processes and health metrics to enhance project outcomes.

OCM Lead

City of Gold Coast
Gold Coast, QLD
03.2024 - 08.2024
  • Responsible for managing the transition and adoption of 700+ end users for a new Enterprise Asset Management mobile application, replacing the previous SAP Work manager mobile solution.
  • Implemented full lifecycle OCM activities for communication and training to implement a mobile application.
  • Responsible for a team of OCM analysts and trainers.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Organised training and communication activities for implementation.

OCM Manager

Woodside
01.2023 - 03.2024
  • Consulting as Organisational Change Manager and Schedule coordinator for Woodside.
  • EAM OCM End User training Schedule and coordination for the project.
  • Part of these services include Organisational Change Management and Training where Rizing supports customers in adopting the change and realizing the benefits with their EAM solution and business processes.
  • Scheduling training sessions and managing availability of trainers and attendees.
  • Working with the Asset Management teams to coordinate scheduling.
  • Managing the availability and preparing physical training locations.
  • Highly skilled in setting up Zoom or Teams meeting for training setup.
  • Coordinate team activities such as meetings, team events & training.
  • Working with JIRA.
  • Actively following up with people and stakeholders, arranging meetings, ensuring deliverables are ready before training.
  • Scheduling and managing training coordination for FIFO workers.

Project Coordinator

Energy Queensland
01.2021 - 12.2022
  • Invoicing and contract management and project management responsibilities.
  • Keeping an up-to-date repository of project deliverables, tracking completion and review processes.
  • Monitoring financial tracking of the project including submission and payment of invoices on deliverable completion.
  • Set up and tracking project logs for deliverable handover.
  • Track and analyse project performance, cost performance, schedule and report to the management on the changes.
  • Track and analyse action risks and issues logs within both the Client and Rizing's systems.
  • Prepare required Client and Rizing status reports and maintenance of project schedules, e.g. MS Project.
  • Support the Project Manager and Scrum Master to meet customer project management processes and reporting requirements.
  • Perform regular assessments of project and highlight areas for improvement or consolidation.
  • Communicate to management changes to the project scope, project schedule, and project costs.
  • Managing a resource capacity plan or resource forecast to help understand resource availability for projects.
  • Report and escalate to management as needed.
  • Support project setup process, including setup forms, creation and ongoing management of relevant projects and their ongoing status in OpenAir, including initial consultant bookings.

EAM- Senior Information Governance & Improvement Lead

Seqwater
Ipswich, Australia
01.2021 - 12.2022
  • Implemented a Governance Framework for Seqwater's Asset information management.
  • Managed a team of Information Governance Quality Officers and Asset reporting specialists.
  • Responsible for quality systems and associated processes to improve the governance and asset information across Seqwater.
  • Supporting improved organisational outcomes by leading the assessment, definition, improvement and dissemination of information, processes and system requirements.
  • This role required significant stakeholder engagement particular to ensure the effectiveness of information governance.
  • Project management and change management lead for improvements.
  • Knowledge of Governance Frameworks and legislative government policies and controlled document management procedures.
  • Setup a Change management plan and Change documentation for the Asset Management Improvement project.
  • Lead the definition of Seqwater's asset information requirements across processes, systems and data working closely with internal and external suppliers and customers.
  • Lead and control the operation of the asset information' reporting, dissemination, governance and quality management functions within the Asset Systems and Performance Unit.
  • Lead the identification, development, implementation and monitoring of appropriate processes and controls to improve and manage the governance, quality and integrity of asset information, including clarification and coordination of data content roles, business glossary rationalisation of terms & definition of business data rules.
  • Lead the definition, improvement and dissemination of asset information' flows and interrelationships across Asset Management process and information systems, diagnosing which asset information is flowing where, between whom, when and how.
  • Lead the articulation of business and user requirements to support effective asset and investment management and coordinate the implementation and verification of these requirements in consultation with ICT.
  • Working with business process owners, identify asset information reporting needs, performance criteria and metrics to support and monitor the asset and investment management lifecycle.
  • Undertake periodic review of asset management systems, processes and information to identify risks, issues and opportunities for improvement to asset management processes and systems, develop recommendations and work with stakeholders to garnish support for implementation of improvements.
  • Lead the development of justification and business case analysis to enhance, upgrade or replace business processes or supporting business systems.
  • Lead the delivery and change management of complex information improvement initiatives.
  • Provide corporate specialist advice and technical support relating to asset information governance and improvements, supporting the definition and implementation of corporate data policy and standards, business capability mapping, and business process investigations.
  • Ensure a strong customer service ethic is maintained at all times with a consistent focus on delivering asset information services that cost effectively satisfy end user requirements.
  • Liaise with other teams across Asset Portfolio development and Delivery group and Seqwater in general to ensure alignment and consistency of processes, data and information management practices across systems.
  • Provide leadership, direction, coaching, mentoring and professional development to ensure staff have the skills and knowledge to achieve business objectives and be compliant with legislative requirements.
  • Ensure all unit activities comply with Team, Group and Seqwater processes, procedures and documentation requirements in order to provide seamless asset management information services.
  • Superior change management skills in the formulation, implementation and change management of value-based information improvement initiatives.

Program Manager, Digital Information & Technology

Seqwater
Ipswich, Australia
01.2021 - 12.2022
  • Appointed for 1 year secondment to build and lead a bespoke strategic priority ICT program.
  • Implemented a portfolio of projects delivering on the Strategic objectives.
  • Worked closely with the ELT of DTI to monitor, report and deliver the strategic portfolio of projects for the financial year.
  • Part of the Governance group for the Executive Strategic portfolio.
  • Strategic portfolio planning.
  • Coordinating the delivery of the EPS Program by providing strategic and operational Project Scheduling, Coordination and Financial reporting support to the Program Director.
  • Implemented and maintained accurate project registers, quality assurance, change control and risk & issue management records and processes.
  • Established and monitored the program controls and its deliverables, ensuring there are diligent, defensible and auditable records.
  • Managed and controlled resource scheduling & capacity, operational and capital costs against the project budget and prepare financial reporting.
  • Assisted the Program Director in monitoring and control the deliverables and milestones against endorsed plans.
  • Preparation and distribution of project and program status reports.
  • Preparation of PCG agendas, minutes and distribution of pre meeting material.
  • Actively supported business change and acted as a point of contact for senior business stakeholders.
  • Prepare briefing material and regular performance reports for key stakeholders.
  • Establish and coordinate workshops, resources, collate pre workshop documents and assist in the write up of workshop material for distribution.
  • Lead project teams in the delivery of complex projects (typically greater than 12 months, with significant business, political, or high-profile impact, and high-risk dependencies), ensuring that realistic project, quality, change control and risk management processes are maintained.
  • Managed and controlled resources, operational and capital costs against the project budget and manage expectations of all project stakeholders.
  • Promoted the change vision to staff at all levels of the business operation, and keep a focus on business objectives.
  • Worked with senior people responsible for the line-of-business operation to ensure maximum business operations improvements are made as the project delivers its products into operational use in particular the Process workstream.
  • Managed project risk. Carried out risk assessments for identifying potential risk events, quantifying and documenting the probability of occurrence and the impact on the project and/or the business.
  • Prepare briefing material and regular performance reports for key stakeholders.
  • Manage change and stakeholder engagement to ensure that impacts are clearly articulated in a structured and planned manner.
  • Program Coordination of complex and multidimensional programmes.
  • Project Management, including significant knowledge of methods, tools and processes.

EAM Information Flow and Reporting Officer

Seqwater
Ipswich, Australia
07.2020 - 07.2021
  • Working closely with business stakeholders to define and implement the Governance framework for Seqwater's Asset Management.
  • Develop and standardize reports for Business stakeholders.
  • Create Tableau dashboards.
  • Provide leadership and business advocacy for data collation, data cleansing and analytics.
  • Monitor performance and analytics.
  • Lead identification and prioritisation of asset data quality issues and data cleanse initiatives.
  • Development of processes and documentation.
  • Asset data life cycle analysis and management of business stakeholder reporting.
  • Lead the definition, improvement and communication of the flow of asset information and interrelationships across processes, to provide visibility and consistency on the acquisition and dissemination of information, while preserving data quality and integrity.
  • Lead the definition of Seqwater's asset information requirements across processes, systems and data, working closely with internal and external suppliers and customers.
  • Lead the development and implementation of improvements and management controls to maintain a single source of truth for asset and investment related data and eliminate the duplication and/or the proliferation of disparate systems and processes.
  • Monitor Seqwater's asset information systems, evaluate performance, prioritise risks and issues, develop solutions and verify benefits realisation through consultation and negotiation with business process owners.

EAM Asset and Investment Information Officer

Seqwater
Ipswich, Australia
07.2018 - 12.2018
  • Collate, update and maintain asset information and documentation.
  • Create internal procedures and produce relevant reporting.
  • Contribute to the development, implementation and management of asset Information systems.
  • Provide technical asset information support and training to stakeholders.
  • Liaise with stakeholders and build strong relationships in the business.
  • Data cleansing and Data quality management.
  • Identify data gaps and collaborate with teams to collate and update asset data.
  • Stakeholder management.

Salesforce CRM Knowledgebase Manager

Transpacific Cleanaway
Brisbane, Australia
03.2017 - 06.2018
  • Leadership.
  • Project Management- Customer Service Projects.
  • Reporting and Data analysis.
  • Documenting functional requirements.
  • Planning and implementing a CRM Knowledge Base in Salesforce for Customer Service on a national basis. (+5000 employees).
  • Map and develop procedures by studying workflows to support the Customer Service and Sales teams.
  • Plan and execute user training.
  • Organize and chair 'Open Mic' presentations company wide.
  • Liaise with internal managers on all levels.
  • Creating and managing the data that goes into the Knowledgebase CRM system and liaise with internal managers and clients.
  • Handle difficult complaint cases and escalations.
  • Acting Customer Service Manager: (2012-01 to 2012-06).
  • Part of the management team for the Customer service department at Cleanaway.
  • Manage the team's workflow, roster and work allocation.
  • Handle escalated Customer complaints.
  • Seconded to Team Lead Customer service for a period of 3 months.

ICT Recruitment Consultant

QPL
Brisbane, Australia
12.2012 - 02.2017
  • IT & GIS specialist 360 Recruiter- networking with IT professionals.
  • Meeting with IT managers conducting needs analysis & negotiating fees.
  • Candidate management.
  • Advising IT professionals on their career.
  • Writing, Placing ads and interviewing.
  • Business Development- applicant & client resourcing.
  • Account management.
  • Newsletter design.
  • Own budget.
  • Marketing.
  • Tender PSA agreements & Key account management.

IT Manager

Alcontrol
Sweden
04.2012 - 12.2012
  • Responsible for all ICT systems and functions across the various ALcontrol businesses in the region across Scandinavia- 24/7 operation.
  • Internal recruitment of ICT team.
  • Lead a team of 7 staff.
  • Day to day operations & support of all IT throughout 7 offices, including 'out of hours' support.
  • Customer service (timely user and business support), meeting agreed SLA targets and monitoring service delivery.
  • Management of all regional 1st and 2nd and 3rd line Technical Support Analysts, developers.
  • Daily liaising with external and internal clients.
  • Contract negotiation with external suppliers for IT equipment.
  • Own budget and cost centre.
  • Implementing new Disaster recovery and contingency plans.
  • Risk analysis.
  • Project management.

IT Support Analyst

Alcontrol
Sweden
10.2006 - 04.2007
  • Daily IT support to internal customers.
  • Network administration.
  • IT Project management.
  • Installing and maintaining printers and computers.
  • Monitoring and organizing incoming support calls.
  • Systems implementation- Sharepoint.

IT Consultant

VM data
Linkoping, Sweden
01.2006 - 09.2006
  • IT specialist support.
  • Network administration.
  • Liaising with internal customers.
  • Installation of computers and software.
  • IT Problem solving.
  • 2nd line hardware support and site visits.
  • Stationed at the Swedish Military headquarters- criminal check clearance.

IT Consultant

IT-Resurs
Stockholm, Sweden
04.2005 - 01.2006
  • Responsible for the IT support for the London Stock exchange office.
  • System Implementation.
  • Liaising with internal customers solving their IT issues with software, hardware, networks and accounts.
  • Customer phone IT support 1st and 2nd line for Swedish Stock Exchange OMX.
  • Frequent travel to the UK.

IT Consultant, Procter & Gamble

Econocom
Belgium
04.2005 - 10.2005
  • Internal IT support for Procter & Gamble, around 500 staff.
  • Solving IT issues with computers and printers.
  • Liaising with managers and conducting software training for internal managers.
  • 1st and 2nd level support.
  • Responsible for the Nordic team.
  • Co-ordinating the 2nd level support team.

Education

Organisational Change Management Foundation Certification -

ALC Education & Consulting
Brisbane
06.2020

Organisational Change Management Practitioner Certification -

ALC Education & Consulting
Brisbane
06.2020

Certificate IV of Project management Practice - PMBOK

Site Institute
Brisbane
06.2019

Diploma of Management -

Leadership Success
Brisbane
12.2015

Diploma of Photography -

Southbank Institute of Technology
Brisbane
06.2012

Advanced Diploma of Graphic Design -

Martin College
Brisbane
09.2011

Management course - Sustainable managers

Bliwa
Sweden
12.2009

High school - Languages, Social Science and Finance

Vasaskolan
Gavle, Sweden
12.1996

Skills

  • OCM- Certified Change Manager- Foundation and Practitioner
  • Training Facilitator
  • Steering committee member and secretariat
  • Quality Management
  • Process improvement
  • Asset Information Governance Frameworks
  • Audit and compliance
  • Customer Service
  • Risk Management
  • Project Management
  • Program Management
  • Consulting
  • Strategic project planning
  • Senior Stakeholder management
  • ICT Service delivery
  • Managed large ICT projects
  • Vendor Management
  • Developed ICT policies
  • Project design and implementation
  • Business Continuity and IT Disaster Recovery Management
  • Performance monitoring
  • XL One Reporting
  • CIS- Technology One
  • TRIM/REX
  • MS Office 360
  • Salesforce CRM
  • SharePoint
  • Knowledge base management
  • Develop training material
  • Client management
  • Sales
  • Tender writing
  • Advertising
  • 360 degree recruitment
  • Improvement specialist
  • SAP EAM solutions
  • End user training
  • Communication strategies
  • Team leadership
  • Negotiation and conflict resolution
  • Employee coaching and mentoring

Certification

  • Mental Health First Aid Officer, 2019, MHFA, Brisbane
  • Tableau Desktop, 2018, MIP Brisbane
  • Tableau Advanced, 2018, MIP Brisbane
  • Salesforce Online, 2012 - 2017, Transpacific/Cleanaway, Brisbane
  • Recruitment Training, 2012, QPL, Brisbane Australia
  • Sales & Marketing, 2012, Sweden
  • Microsoft Project Management, Learning Tree Course 296, 2009, Linkoping, Sweden
  • Microsoft course, 2273- Managing and Maintaining a Microsoft Windows Server 2003 Environment, Active directory, 2006, Informator, Stockholm, Sweden
  • Introduction to Agile Project Management, 2004, Brussels, Belgium
  • Conflict Management, 2004, Brussels, Belgium
  • Computer Science, French, Mathematics, 1998 - 1999, Gavle, Sweden

References

References on request

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