Sara Williams
Rutherford,NSW
Summary
Hardworking and reliable, focused on going above and beyond to support team and serve customers. Trained in team coordination and offering top-notch professional people skills and motivated to continue to learn and grow.
Overview
23
23
years of professional experience
Work History
Creche and Administration Assistant
Premier Fitness and Martial Arts
Rutherford
01.2024 - Current
- Answered incoming calls in a professional manner.
- Provided administrative support to management team.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Provided general clerical support as required by departmental needs.
- Provided safe, nurturing and stimulating environment for children.
- Maintained accurate records of daily attendance and other related information.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Observed and monitored the safety of all children in care.
- Developed positive relationships with parents and guardians to ensure their child's needs were met.
Creche Assistant
World Gym
Maitland
06.2022 - 01.2024
- Provided safe, nurturing and stimulating environment for children.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Maintained accurate records of daily attendance and other related information.
- Observed and monitored the safety of all children in care.
- Developed positive relationships with parents and guardians to ensure their child's needs were met.
- Provided guidance on social interaction among peers within the group setting.
- Performed light housekeeping duties such as tidying up toys after playtime is over.
Store Support Coordinator
David Jones
Greenhills, NSW
03.2018 - 06.2022
- Oversaw day-to-day operations and special projects in fast-paced work environment
- Maintained good working relationship with co-workers and management
- Followed security procedures for armored car pickups, bank deposits and other cash transportation tasks
- Reduced errors and cash variances with reconciliation processes using Microsoft Excel
- Trained and mentored staff members in customer service, cash handling and company policies
- Oversaw WHS policies and procedures, ensuring all staff were kept up to date with training needs as per company policy
- Compiled minutes and held regular meetings with WHS team
- Liased, built relationships and coordinated with contractors and site visitors
- Held weekly cleaning inspections with cleaning team and business contractors to ensure store was cleaned to company standard
- Prevented store risk by completing tasks related to stockloss management
- Supported the store by attending to incidents and completing necessary reporting in line with company policy and procedure
- Liased with local police force to report thefts within the store and give statements where necessary.
Customer Value Specialist
Suncorp Group
Newcastle, NSW
07.2016 - 03.2018
- Answered phone calls and listened to complaints, feedback and feature requests for future improvement
- Entered and updated customer data to create and modify account information
- Engaged with customers to understand and resolve issues and answer product questions
- Completed calls and followed scripts to maintain good call control
- Presented and sold insurance products and services to new customers
- Studied products, pricing and policy features to understand offerings and serve customers
- Established strong relationships to retain existing customers
- Resolved clients' issues and handled wide-ranging products and services inquiries from customers
- Calculated premiums and set up clients with automated payment options
- Promoted plans by skillfully explaining features and advantages and turning objections around to complete sales
- Sold policies such as automobile and property insurance to business and individuals
- Calculated premiums and establish payment method.
Service Cashier
Woolworths LTD
Maitland and Rutherford, NSW
01.2003 - 07.2016
- Gained extensive cash handling skills
- Experience working in a fast paced team environment
- Merchandised and restocked items in front lanes and around register areas
- Received and responded to customer inquiries, directed customers to item locations and answered phones to provide location, hours and store policy information
- Operated POS systems to accurately process sales and check product prices
- Showcased company culture and values, displaying professionalism and integrity in all interactions
- Maintained accuracy in cash handling tasks
- Returned unwanted products to appropriate locations and assist with daily store recovery
- Scanned products efficiently to complete customer purchases
- Kept employee and customer areas clean, neat and ready for challenges and used slow periods to tackle routine housekeeping needs.
Retail Sales Assistant
DPS Workwear
Rutherford, NSW
01.2005 - 01.2006
- Provided quality customer service
- Responsible for stock layout on shop floor
- Invoicing
- Providing customers with design of logo and embroidering orders
- Ordering and receiving stock
- Cash handling skills.
Sales Assistant
Kingsway Country Bakery
Kurri Kurri, NSW
01.2001 - 01.2003
- Stock Display
- Customer Service
- Taking customer phone orders
- General Cleaning.
Customer Service
Glen Grove Orchard
Gayndah, QLD
01.2007
- Picked and packed fruit as a member of a diverse team.
Education
High School Certificate -
Kurri Kurri High School
Certificate II in Hairdressing -
Hamilton TAFE
Certificate II in Computer Studies -
Maitland TAFE
Interior Design -
The Interior Design Institute
Skills
- Over 18 years customer service skills
- Efficiently solve customer concerns
- Work successfully under pressure
- Enjoy working in a busy team environment
- A keen focus on WHS policies and procedures
- Extensive cash handling skills
- Responsibility and compassion
- Fast learner
- Honest and reliable
- Meeting Coordination
- Supply Replenishment
- Workflow Coordination
- Database Maintenance
- Verbal Communication
- Data Entry
- Telephone reception
- File Organization
- Document Scanning
- Business Administration
- Meeting Preparation
- Scheduling
- Spreadsheet tracking
Affiliations
- I have a strong passion for all things creative, interior design and decoration being my main passion.
References
References available upon request.
Timeline
Creche and Administration Assistant
Premier Fitness and Martial Arts
01.2024 - Current
Creche Assistant
World Gym
06.2022 - 01.2024
Store Support Coordinator
David Jones
03.2018 - 06.2022
Customer Value Specialist
Suncorp Group
07.2016 - 03.2018
Customer Service
Glen Grove Orchard
01.2007
Retail Sales Assistant
DPS Workwear
01.2005 - 01.2006
Service Cashier
Woolworths LTD
01.2003 - 07.2016
Sales Assistant
Kingsway Country Bakery
01.2001 - 01.2003
High School Certificate -
Kurri Kurri High School
Certificate II in Hairdressing -
Hamilton TAFE
Certificate II in Computer Studies -
Maitland TAFE
Interior Design -
The Interior Design Institute
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