Summary
Overview
Work History
Education
Skills
Love to do workout everyday, reading, and learning new things
Timeline
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Sara Yamaguchi

South Perth ,WA

Summary

Driven by a strong work ethic and exceptional customer service skills, I enhanced guest satisfaction and fostered loyalty at Teuchisoba Fujiya. As a bilingual communicator, I bridged language gaps, contributing to a positive dining and learning environment for both the chef and the guests. My approach led to improved outcomes for English learners and repeat business in hospitality, showcasing my ability to meet diverse client needs. I am still young with lots of energy, and I always love to meet and interact with new people.

Overview

2
2
years of professional experience

Work History

Online English Tutor

DMM Group
04.2023 - Current
  • Interacted positively with individuals from different backgrounds (mainly from Japan). Taught all levels of language experience and with variety of learning disabilities.
  • Promoted a positive online learning environment by engaging respectful and enjoyable interactions with students.
  • Applied in-depth understanding of course materials and tutoring skills to help new students achieve their higher goals.
  • Developed customized study plans for each learner based on their individual requirements and goals, leading to improved outcomes.
  • Adapted lesson plans for various skill levels, ensuring comprehensive understanding of English language concepts.

Serving and Translating Member

Teuchisoba, Fujiya
11.2022 - 01.2024


  • Greeted arriving guests warmly at the door while managing waitlists effectively during peak hours.
  • Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
  • Assisted the chef with some added knowledge of the food and some small talk to keep a friendly interaction between guests and the chef even though they speak different languages.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs by interacting well between the chef and guests.
  • Demonstrated flexibility in work schedule by being available for various shifts as needed, including weekends and holidays when called.
  • Provided knowledgeable recommendations on menu items based on dietary restrictions or preferences of guests (especially with customers with gluten intolerance)
  • Built warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Bachelor of Science - Marine Science

University of Western Australia
Perth, WA
08.2027

No Degree - Foundation Course

Canning College
Bentley, WA
05.2024

High School Diploma -

Yokohama Jogakuin High School
Yokohama, Japan
03.2023

Skills

  • Feedback provision
  • Performance Improvement
  • Exceptional customer Service
  • Bilingual in English and Japanese
  • Strong Work Ethic
  • Positive Guest Engagement
  • Memory retention
  • Cleanliness standards
  • Verbal and written communication
  • Building Customer Loyalty

Love to do workout everyday, reading, and learning new things

I do my daily workout using a training app every morning before I shower, and also I try to read at least 30 minutes to build a good habit. I am keen to acquire new knowledge from broad fields whether it is about animal cruelty, vegan, marine pollution, or make up!

Timeline

Online English Tutor

DMM Group
04.2023 - Current

Serving and Translating Member

Teuchisoba, Fujiya
11.2022 - 01.2024

Bachelor of Science - Marine Science

University of Western Australia

No Degree - Foundation Course

Canning College

High School Diploma -

Yokohama Jogakuin High School

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Sara Yamaguchi