Sara Yas
Lalor,VIC
Summary
this is sara I'm 36 years, an independent and hard working person, would like to introduce my self and express more about my profession and my past experiences as you will see through my experiences field i have developed my communication, customer service, and interpersonal skills. I'm very patient person like to support others and my passion is being part of the community and share different experiences and professions. in addition, Proven track record in enhancing customer satisfaction and loyalty at all my previous job fields, demonstrating exceptional problem-solving and interpersonal communication skills. Skilled in documentation and reporting, adept at managing high-stress situations with professionalism. Achieved a significant reduction in client complaints through efficient service and empathy.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Red Rooster Restaurant
01.2007 - 02.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist Administrator
Millpark Super Clinic
10.2009 - 04.2010
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Cleaning Contractor
Cleaner World
01.2018 - 07.2019
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
Customer Service Cashier
Diwan Resturant
04.2020 - 09.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Volunteer
Land Of Refuge Church
02.2011 - 01.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Disability Support Worker
Ease NDIS
04.2022 - 04.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Support Coordinator
Melcare Family Services
03.2022 - 03.2023
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Education
Certificate of Achivement - Australian Commision Safety And Quality in Health
NHHI
Online 09.2023
Diploma of Office Administration - Secretarial Studies And Office Administration
NMIT
Epping, VIC01.2007
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Relationship Building
- Disability Awareness
- Documentation skills
- Documentation And Reporting
- Client Confidentiality
- Incident Reports
- Disability Services
- Mobility support
- Computer Skills
- Meal Planning
- Health and safety
- Daily Living Requirements
- Individual Support Plans
- Household chores
- Dressing assistance
- Creative Thinking
- Risk Assessments
- Family Communication
- Emotional Support
- Transportation Assistance
- Team Leadership
- Social Skills Development
- Safety Management
- Personal Growth Support
- Client Transportation
- Elderly Care
- Feeding Assistance
- Medication organization
- Grooming support
- Client Needs Assessment
- Behavior Support Plans
- Flexible Schedule
- Recreational Activities
- Housekeeping skills
- Progress Documentation
- Lifestyle Support
- Respite Care
- Recordkeeping proficiency
- Positive Reinforcement
- Community Integration
- Life Skills Training
- Multicultural Sensitivity
- Care Documentation
- Individualized support plans
- Client Education
- Appointment management
- Home Healthcare Services
- Nursing Home Care Assistance
- Palliative Care
- Family liaison
- Long-Term Care
- Transfer Techniques
- Educational Support
- Self-Care Promotion
- Case Management
- Assistive Technology
- Hospice Care
- Youth Services
- [Language] Fluency
- Visual impairment support
- Problem-Solving
- Critical Thinking
- Decision-Making
- Patient support
- Infection Control
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Disability Support Worker
Ease NDIS
04.2022 - 04.2023
Support Coordinator
Melcare Family Services
03.2022 - 03.2023
Customer Service Cashier
Diwan Resturant
04.2020 - 09.2020
Cleaning Contractor
Cleaner World
01.2018 - 07.2019
Volunteer
Land Of Refuge Church
02.2011 - 01.2022
Receptionist Administrator
Millpark Super Clinic
10.2009 - 04.2010
Customer Service Representative
Red Rooster Restaurant
01.2007 - 02.2008
Certificate of Achivement - Australian Commision Safety And Quality in Health
NHHI
Diploma of Office Administration - Secretarial Studies And Office Administration
NMIT
Similar Profiles
Brodie JacksonBrodie Jackson
Fast Food Worker at Red Rooster RestaurantFast Food Worker at Red Rooster Restaurant
Bella McArthurBella McArthur
Hospitality Manager at Red Rooster RestaurantHospitality Manager at Red Rooster Restaurant
Will WrightWill Wright
Fast Food Worker at Red Rooster RestaurantFast Food Worker at Red Rooster Restaurant
Amy BromleyAmy Bromley
Front of House Employee at Red Rooster RestaurantFront of House Employee at Red Rooster Restaurant
Zahra SarikhanifardZahra Sarikhanifard
IOS Developer at Jetstar AirwaysIOS Developer at Jetstar Airways