Sara Zoubov
Darlinghurst,NSW
Summary
Encouraging assistant store manager for luxury designer brand, Scanlan Theodore, with years of experience in luxury fashion. Analytical problem-solver with talents for team building, leadership and motivating, as well as excellent client relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient at delivering encouragement and feedback to help team members grow and be successful. Energetic professional with great poise.
Overview
3
3
years of professional experience
Work History
Associate Manager
Scanlan Theodore
10.2021 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all newly hired employees within Scanlan Theodore.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to clients, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied client base through proactive management of team customer service strategies.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed client expectations.
- Established team priorities, maintained schedules and monitored performance.
Makeup Artist
Mecca Maxima
12.2020 - 03.2022
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Applied makeup in accordance with clothing style.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Scheduled onsite and offsite makeup appointments for clientele.
- Examined sketches, photographs and other references to get inspiration for desired look.
- Used makeup and prosthetics to alter appearance of actors, models and performers.
- Used social media platforms to promote salon and services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Visual Merchandising Manager
Pottery Barn Kids
10.2020 - 11.2021
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Wrote merchandising guidelines for new product launch kits to keep teams on same page and effective.
- Managed merchandising standards and maintained consistency across distribution channels.
- Improved field teams' sales by coaching on merchandising techniques.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Ran new product launches with global, cohesive approach focused on delivering recognizable branding and exceeding revenue targets.
- Collaborated with wholesale partners and cross-functional teams to develop solutions for balancing product assortments.
- Proposed new ideas and concepts to enhance merchandise displays.
- Collaborated with store managers to determine best placement for merchandise displays.
- Arranged consistent shelves, bins, and racks at 4 locations by following established planograms
Education
Bachelor of Psychology (Honours) - Psychology
11.2025
Skills
- Engine Components
- Employment Law
- Train Employees
- Category Growth
- Quality Standards
- Business Management Principles
- Greet Guests
- Business Development
- Departmental Management
- Set Organizational Policies
Timeline
Associate Manager - Scanlan Theodore
10.2021 - Current
Makeup Artist - Mecca Maxima
12.2020 - 03.2022
Visual Merchandising Manager - Pottery Barn Kids
10.2020 - 11.2021
Torrens University Australia - Bachelor of Psychology (Honours), Psychology