Sarabjeet Kaur Dehal
Sydney,NSW
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Shell
Sydney, NSW
08.2024 - 03.2025
- Implemented innovative methods for streamlining the customer service process.
- Strengthened customer retention by offering discount options.
- Developed positive relationships with customers through friendly interactions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Prepared comprehensive reports on sales of fuel, oil, accessories and other products.
- Organized stock to maintain adequate levels of fast foods, newspapers, magazines and grocery items.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
Wipro
India, Gurgaon
02.2021 - 01.2024
- Responsible for staffing, monitoring and analyzing of employees working schedule for ONSHORE US clients.
- Forcasting the skills and executing the employees scheduling for calls/chats.
- Responsible for monitoring RTA (Real time Analysis) of Schedule Adherence
- Worked on tools like Genesys cloud, Oracle and Sibel
- Balanced employee needs with business objectives by creating flexible scheduling options that accommodated personal requests while maintaining appropriate coverage levels.
- Improved customer satisfaction, ensuring adequate staffing levels during peak business hours.
- Helping the employees to provide detailed information about different insurance plans and get them enrolled also assisting while making the changes required selected plans
Business Development Officer
Learning Routes
India, Gurgaon
05.2019 - 03.2020
- Coordinated meetings between senior management and key stakeholders regarding business development issues.
- Prepared detailed proposals and presentations for prospective clients and partners.
- Assisted in the preparation of reports outlining business development activities and results achieved.
- Maintained an up-to-date database of contacts for potential customers.
Education
MBA - Human Resource
Chandigarh University
India08-2019
B.com - Commerce
Khalsa Collge
India04-2017
High School -
SSSS College
India04-2014
Skills
- Customer service
- CRM reporting
- Sales reporting
- Order tracking
- Time management
- Data analysis
- Effective communication
- Problem solving
- Administrative support
- Relationship building
- Data collection
- Customer relationship management (CRM)
Timeline
Customer Service Representative
Shell
08.2024 - 03.2025
Customer Service Representative
Wipro
02.2021 - 01.2024
Business Development Officer
Learning Routes
05.2019 - 03.2020
MBA - Human Resource
Chandigarh University
B.com - Commerce
Khalsa Collge
High School -
SSSS College