Saraf Sabnam
Labrador
Summary
Results-driven sales and customer experience professional with over 5 years of experience across retail, logistics, travel, and technology sectors. Proven track record in building strong client relationships, driving sales growth, and delivering high-quality customer support. Adept at managing sales pipelines, upselling value-added services, and collaborating with cross-functional teams to improve operational efficiency and service delivery. Strong communicator with hands-on experience in logistics coordination, market research, and stakeholder engagement. Passionate about delivering tailored solutions that enhance customer satisfaction and contribute to business success.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Harvey Norman
03.2014 - 08.2014
- Develop and sustain relationship with existing customer base, building rapport as a personable and trusted representative.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales and customer satisfaction through personalized servicing.
Sales Support Specialist
DACHSER Limited
10.2007 - 06.2012
- Engaged with customers to understand their needs, providing expert advice and tailored solutions to maximize satisfaction and sales.
- Consistently met and exceeded weekly and monthly sales targets through proactive lead generation and customer relationship management.
- Successfully upsold additional services, including logistics solutions and value-added offerings, ensuring comprehensive client support.
- Provided end-to-end customer assistance, from initial inquiry to final transaction, fostering a seamless and positive experience.
- Maintained an active sales pipeline, strategically prioritizing accounts based on potential and long-term value.
- Negotiated pricing and delivery terms with airline and carrier partners, optimizing cost efficiency while maintaining high service standards.
- Communicated regularly with stakeholders, including senior management in India, to report on sales performance and market opportunities.
- Managed operational logistics, including freight documentation, cargo scheduling, and compliance with industry regulations.
- Monitored daily cargo berthing schedule and received stuffing status.
- Maintained sales pipeline, lead generation by correctly prioritizing accounts based on their overall potential.
Executive- Customer Experience
GoZayaan Limited
-
- Delivered exceptional customer service across multiple communication channels including phone, email, live chat, and social media.
- Managed a high volume of customer inquiries with professionalism and efficiency, ensuring prompt resolution and high customer satisfaction.
- Took full ownership of customer concerns, following through to resolution while maintaining a customer-first approach.
- Contributed to the development and maintenance of customer support resources, including FAQs and help articles.
- Proactively identified opportunities to improve customer service processes, enhancing response times and communication quality.
- Collaborated with cross-functional teams to share customer feedback and support continuous service improvement initiatives.
Marketing Executive
Rosenberger Technologies Limited.
02.2019 - 08.2021
- Working as a liaison between distributors and the company to ensure a smooth customer experience.
- Acquired new customers, prepared and presented business proposals and expanded opportunities in strategic target areas.
- Created product stock reports and monthly sales reports for management to communicate growth plans, and designed roadmaps to prioritize solutions needed to address potential gaps or enable new opportunities to enhance overall efficiency.
- Involved in marketing research, brand awareness, competition venture & maintained customer database.
- Planned and executed events and marketing programs to increase qualified leads.
Education
MBA - Marketing Management
North South University
Dhaka, Bangladesh12-2022
BBA - Marketing Management
North South University
Dhaka, Bangladesh12-2018
Skills
- Good communication and persuasion skill
- Energetic and attractive performance
- High motivation
- Creative problem-solving skills
- Proficiency with computer application
- Microsoft Office Suites
- Google Spreadsheet
- Relationship Building,
- Client Engagement
Timeline
Sales Consultant
Harvey Norman
03.2014 - 08.2014
Sales Support Specialist
DACHSER Limited
10.2007 - 06.2012
Executive- Customer Experience
GoZayaan Limited
-
Marketing Executive
Rosenberger Technologies Limited.
02.2019 - 08.2021
MBA - Marketing Management
North South University
BBA - Marketing Management
North South University
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