Summary
Overview
Work History
Skills
Timeline
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Sarah Cheng

Wheelers Hill,VIC

Summary

Dedicated and adaptable retail and customer service professional with over two years of combined experience in fast-paced retail environments and full-time online customer support. Proven skills in POS operations, cash handling, social media management, and effective customer communication. Strong ability to multitask and work both independently and collaboratively to meet operational goals.

Overview

3
3
years of professional experience

Work History

Retail Team Member

Lunar Mart
09.2024 - Current
  • Manage store opening and closing procedures following company policies, ensuring punctuality and security
  • Independently prepare and sell food items, maintaining quality and hygiene standards
  • Provide efficient and friendly customer service, handling returns and exchanges to ensure customer satisfaction
  • Maintain store cleanliness and organized merchandise displays to create a welcoming shopping environment
  • Collaborate with team members to support smooth daily operations during busy periods

Online Customer Service & Social Media Coordinator

Wmoon
10.2023 - 06.2024
  • Managed 3,000+ customers and 8 active chat groups, ensuring timely and personalized communication
  • Created consistent and engaging social media content to maintain brand presence
  • Responded promptly to customer inquiries, bookings, and after-sales issues 24/7
  • Coordinated online promotions and events to increase customer engagement and sales
  • Scheduled and managed staff shifts to ensure smooth daily operations
  • Created social media content with consistent content and tone.

Retail Assistant

Mr Lv
08.2022 - 04.2024
  • Solely managed POS transactions, inventory restocking, and sales data recording
  • Independently ordered stock and managed goods receiving and storage
  • Directed social media operations and online customer group engagement, planning promotional activities
  • Delivered customer assistance with product inquiries and tailored recommendations
  • Ensured store presentation and cleanliness met company standards

Waitstaff

D & C Apollowings
07.2022 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Skills

  • POS system operation
  • Customer service expertise
  • Efficient task management
  • Social media strategy
  • Inventory management
  • Collaborative scheduling

Timeline

Retail Team Member

Lunar Mart
09.2024 - Current

Online Customer Service & Social Media Coordinator

Wmoon
10.2023 - 06.2024

Retail Assistant

Mr Lv
08.2022 - 04.2024

Waitstaff

D & C Apollowings
07.2022 - 12.2022

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Sarah Cheng