Sarah Abbas

• Processed customer and online orders by handling requests, picking products, packing items, and preparing shipments in accordance with company procedures.

• Assembled and verified orders, ensuring accurate product quantity and quality prior to dispatch to minimise errors and returns.
• Conducted final inspections on shipments to ensure order accuracy and customer satisfaction.
• Provided product assistance and order support to customers, including guidance through the online ordering process.
• Acted as a key client contact point, responding to customer inquiries via phone and email regarding orders, product availability, deliveries, and after sales matters.
• Delivered after sales support resolving order discrepancies, delivery issues, and stock related concerns promptly and professionally.
• Performed back office administrative tasks including order validation, documentation, system updates, and shipment records.
• Managed inventory through regular audits, stock reconciliation, and discrepancy investigations to maintain system accuracy.
• Supervised warehouse associates by delegating tasks and supporting smooth daily operations.
• Maintained a clean, organised, and compliant warehouse environment in line with operational standards.
• Optimised communication processes to ensure efficient handling of customer inquiries and internal coordination.

• Progressed from Retail Sales Assistant to Retail Manager based on performance and leadership capability.
• Managed daily store operations, ensuring cleanliness, organisation, and compliance with company standards.
• Delivered high-quality customer service by addressing inquiries, resolving concerns, and providing product guidance in person and over the phone.
• Supervised and coached staff, delegated tasks during peak periods, and improved operational efficiency.
• Managed inventory levels, reviewed operational reports, and oversaw cash handling procedures.
• Increased sales through effective merchandising, visual displays, and customer engagement strategies.
• Maintained accurate sales records in line with management guidelines.
• Supported sales targets through strong product knowledge and effective customer communication.

• Provided a professional and welcoming first point of contact for clients.
  • Managed incoming calls, emails, and appointments, ensuring accurate record updates.
  • Corresponded with clients via telephone and email to support effective communication.
  • Maintained organised electronic and physical filing systems.
  • Provided administrative support including document preparation, filing, and data entry.