Customer Service Agent
Serco
- Managed incoming customer calls, verified customer identities securely, proficiently resolved customer concerns, facilitated call transfers when necessary, executed complex computer tasks adeptly
Sarah Abdul Wahed
East Coburg,VIC
Summary
Dedicated and impeccably presented professional with versatile skills seeking a dynamic administrative role within a retail powerhouse. Eager to contribute high-quality administrative and sales support. People-oriented and task-driven, I excel at building rapport and sustaining effective relationships. A logical thinker with proficiency in customer service, problem-solving, and technical prowess, adept at prompt issue resolution and providing expert insights.
Work History
Sales Associate
Sunglass hut
- Delivered exceptional customer service and support, handled cash transactions and processed card payments, upheld workplace cleanliness and sanitation standards, executed stocktaking operations effectively, formulated and supervised weekly budgets, handled weekly cash deposits and banking tasks, directed the integration of new stock into the system
Retail Assistant
Chemist Warehouse
- Assisted customers with their needs, managed cash handling and card payments, restocked shelves and columns, answered phone calls and provided assistance, assisted customers with fragrances and products, conducted store cleaning during off-peak hours, managed click and collect orders and deliveries
Warehouse Picker/Packer
Powermove
- Proficient in RF scanning for inventory management, experienced in safe manual lifting techniques, accurate labelling of products for tracking, skilled in operating pallet jacks for efficient transport, expertise in general picking and packing procedures, thoroughly prepare orders for timely dispatch, maintain excellent housekeeping standards, efficiently replenish stock and organize shelves
Education
Certificate II in Security Operations -
Kangan Institute
01.2020
First Aid Certificate -
01.2020
Completed Year 11 -
01.2019
Skills
- Excellent time management
- Excellent oral and written communication
- Teamwork and Collaboration
- Adaptability and Flexibility
- Strong Work Ethic and Dependable
Skills Attributes
- Health and safety regulations proficiency
- Microsoft Office expertise
- Data entry and general office tasks
- Flourishes in fast-paced settings
- Meticulously detail-oriented
- Effective communication abilities
- Responsive to guidance and input
- Collaborative team player with dedication
- First Aid certification
- Reliable and trustworthy team contributor
- Enthusiastic and quick learner
- Outstanding customer service prowess
References
- Shannell Osmani Powermove Manager- 0404 247 587
- Stephine Alexander Chemist Warehouse Manager-0423560013
- Dani Wainwright Sunglass Hut Manager- 0468359287
- Sara Alasker Serco Manager- 0478832615
Timeline
Customer Service Agent
Serco
Sales Associate
Sunglass hut
Retail Assistant
Chemist Warehouse
Warehouse Picker/Packer
Powermove
Certificate II in Security Operations -
Kangan Institute