Sarah Ahern
Logan Reserve,QLD
Summary
Organised medical practice manager with a high degree of professionalism and ethical conduct. Enthusiastic professional, fostering positive relationships between staff members and patients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Manager
Queensland Foot Centres
11.2022 - Current
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Developed strong relationships with patients, ensuring high level of care and satisfaction throughout their experience.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversee the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
Senior Receptionist/Administration
Queensland Sports Medicine Centre
09.2021 - 11.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Increased office efficiency with accurate record-keeping, timely data entry, and proper file management.
- Facilitated smooth office operations by maintaining supplies inventory and liaising with vendors for timely deliveries.
- Trained new receptionists on best practices, resulting in improved performance metrics across the team.
- Enhanced customer satisfaction by promptly addressing enquiries and providing accurate information.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Responsible of ordering all office supplies and inventory levels for multiple locations
- Managed third party billing, such as NDIS, Workcover, Bupa ADF, Sporting Affiliations ect.
Dental Assistant
Medland Dental
01.2021 - 08.2021
- Assist dentist with dental procedures, educate patients on dental procedures, use EXACT dental software, stock and organize procedure rooms, sterilize instruments, track lab work, mix dental alginate, maintain sterilization procedures, open and close practice
Dental Assistant/Receptionist
Sherwood Smiles
08.2019 - 01.2021
- Assist dentist with dental procedures, handle general office duties, handle extended office duties, comfort and educate patients, use EXACT dental software, SOPRO, and EziDent, use OPG machine with EziDent software, order and track stock supplies, sterilize instruments, open and close practice, edit website, manage lab jobs
Dental Assistant
Martin Dental
07.2017 - 08.2019
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimising resource allocation.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Warden Certificate - Operate Emergency Control For Organisation
Chubb Training Group
Brisbane, QLD09.2021
COVID 19 Vaccination Certificate -
Australian Government
Australia11.2021
Certificate III in Business -
Aurora Training Institute
Toowoomba, QLD11.2013
High School Diploma -
Warwick High School
Warwick, QLD11.2013
Skills
- Professional Phone Manner
- Practice Management Experience
- Policy and Procedure Development
- Exemplary Customer Service Skills
- Independent Productivity
- Reliable and Punctual
- Exemplary Written and Verbal Communication Skills
- Ability to Work Efficiently in High-Pressure Environments
- Microsoft Office Suite Proficiency (Word, Excel, Outlook)
Certification
- Operate as part of an emergency control organisation Completed at Chubb Training Group - 2021
- Certificate III in Business
Completed at Aurora Training Institute 2013
- Queensland Certificate of Education
Completed at Warwick High School 2013
Timeline
Practice Manager
Queensland Foot Centres
11.2022 - Current
Senior Receptionist/Administration
Queensland Sports Medicine Centre
09.2021 - 11.2022
Dental Assistant
Medland Dental
01.2021 - 08.2021
Dental Assistant/Receptionist
Sherwood Smiles
08.2019 - 01.2021
Dental Assistant
Martin Dental
07.2017 - 08.2019
Warden Certificate - Operate Emergency Control For Organisation
Chubb Training Group
COVID 19 Vaccination Certificate -
Australian Government
Certificate III in Business -
Aurora Training Institute
High School Diploma -
Warwick High School
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