Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Sarah Alam

Sydney,Australia

Summary

I'm a passionate Master of Teaching (Early Childhood and Primary) student committed to fostering a love of learning in young children. Skilled in creating engaging, inclusive, and supportive environments, with hands-on experience adapting lessons to meet diverse needs. Ready to bring enthusiasm, creativity, and a nurturing approach to your educational team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Early Childhood Teacher (Placement)

Integricare Children's Center
Parramatta
05.2024 - Current
  • Design and execute age-appropriate lesson plans to stimulate cognitive, social, and physical development.
  • Create and maintain a safe, inclusive, and nurturing classroom environment using positive behavior management strategies.
  • Conduct regular assessments and observations to monitor progress and tailor instruction to individual needs.
  • Foster strong relationships with parents through regular communication and updates on their child’s progress.
  • Pursue professional growth through workshops, training, and collaboration with colleagues to stay current with best practices.

ESL Teacher (Online)

NativeCamp (ESL Online Tutoring School)
06.2021 - Current
  • Design and deliver engaging online lessons using interactive activities and multimedia resources to foster language acquisition.
  • Provide personalized instruction and feedback based on individual student needs and language proficiency levels.
  • Utilize digital tools effectively to enhance learning experiences while maintaining a structured online classroom environment.
  • Act as a cultural ambassador, promoting cross-cultural understanding, and offering encouragement and support to students in their language learning journey.

Customer Service Representative Mentor

Collinson Group - Commonwealth Bank Awards Program
10.2022 - Current
  • Communicate with clients to understand their needs and resolve issues related to points redemption on their Awards credit cards.
  • Resolve customer issues, concerns, and complaints efficiently and effectively to ensure customer satisfaction and retention.
  • Process orders, returns, exchanges, and refunds accurately and promptly, ensuring a seamless customer experience.
  • Identify and analyze customer issues and finding appropriate solutions or escalating complex problems to higher levels of management if necessary.

Senior Customer Service Consultant

Endeavour Group
10.2016 - 06.2021
  • Provided high-level customer service to clients, resolving complex issues and inquiries in a timely manner.
  • Answered incoming calls from customers regarding product information, order status and technical support.
  • Managed customer accounts, monitored payment history and updated account records accordingly.
  • Trained new team members on company policies, procedures and best practices for customer service.

Education

Master of Teaching - Education

Australian Catholic University
10-2025

Bachelor of Accountancy - Business

Western Sydney University
06-2021

Diploma of Business -

UTS College
02-2018

High School Diploma -

UTS College
09-2015

Skills

  • Group and individual instruction
  • Social-emotional learning
  • Classroom Management
  • Compliance standards
  • Play-Based Learning
  • Progress Reporting
  • Special Needs Support
  • Lesson Planning
  • Child Development
  • Activity Planning
  • Creative lesson planning
  • Observational skills
  • CRM system knowledge
  • Proficient in SAP softwares
  • Advance Microsoft Office Suite Knowledge

Languages

English
Native/ Bilingual
Hindi
Professional
Bengali
Native/ Bilingual

Certification

  • Child Protection Awareness Induction Training - 02.03.2024
  • Anaphylaxis e-training for children's education/care - 02.03.2024
  • Cyber Security Awareness - 05.10.2023
  • Code of Ethical Conduct - 05.10.2023

References

References available upon request.

Timeline

Early Childhood Teacher (Placement)

Integricare Children's Center
05.2024 - Current

Customer Service Representative Mentor

Collinson Group - Commonwealth Bank Awards Program
10.2022 - Current

ESL Teacher (Online)

NativeCamp (ESL Online Tutoring School)
06.2021 - Current

Senior Customer Service Consultant

Endeavour Group
10.2016 - 06.2021

Master of Teaching - Education

Australian Catholic University

Bachelor of Accountancy - Business

Western Sydney University

Diploma of Business -

UTS College

High School Diploma -

UTS College

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Sarah Alam