Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Sarah Alhusseini

Bankstown,NSW

Summary

Dynamic and results-driven professional with extensive experience in customer service at Swift Transport. Proven ability to enhance customer satisfaction and streamline operations through effective inventory management and clear communication. Adept at upselling and identifying process improvements, ensuring a high level of professionalism in all interactions. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Swift transport
STRATHFIELD SOUTH, 2136, NSW, NSW
05.2024 - Current
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Store Manager

XS Espresso Chullora
Chullora
06.2022 - Current
  • Updated POS system with new products and promotional offers.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Maintained accurate records of employee performance reviews.
  • Assessed operational efficiency of the store's departments.
  • Monitored inventory levels and placed orders to restock shelves.
  • Planned special promotions or discounts based on market trends.

Shift Manager & Barista

Eighteen22
Punchbowl/ Bankstown
06.2021 - 02.2022
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.

Receptionist

Doctor Demitri Surgery
05.2020 - 02.2021
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.

Education

Certificate III - Hospitality

Tafe NSW
02-2024

High School -

Bankstown Girls High School
01.2020

Skills

  • Store management
  • POS system management
  • Customer service
  • Inventory management
  • Customer relationship management
  • Multi-task management
  • Staff management
  • Clear and effective communicator

References

Khadija Salim, editor, NDIS, 0403 160 264

Manish Rijal, manager, XS Espresso Chullora, 0404 230 877

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Customer Service Representative

Swift transport
05.2024 - Current

Store Manager

XS Espresso Chullora
06.2022 - Current

Shift Manager & Barista

Eighteen22
06.2021 - 02.2022

Receptionist

Doctor Demitri Surgery
05.2020 - 02.2021

Certificate III - Hospitality

Tafe NSW

High School -

Bankstown Girls High School

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Sarah Alhusseini