SARAH AMBURLA
Mountain Creek
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Probc CX
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Supplied listened to customers, handled concerns quickly and escalated major issues to achieve resolution
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Cabin Crew Diploma - Aviation
Learning Cloud
06.2023
Skills
- Being empathetic
- Customer Service
- Complaint Handling
- Call centre experience
- Building rapport
- Active listening
- Payment Processing
Timeline
Customer Service Representative
Probc CX
06.2022 - Current
Cabin Crew Diploma - Aviation
Learning Cloud
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