Sarah-Anne Johnstone
Meadowbank,NSW
Summary
Retail operations professional with experience coordinating stock transfers, managing invoices, and maintaining nationwide packaging inventory. Skilled in providing day-to-day operational support, vendor liaison, and cross-department collaboration. Known for clear communication, resolving inventory discrepancies, and contributing to efficient SOPs, while supporting stores in a fast-paced environment with accuracy and attention to detail.
Overview
7
7
years of professional experience
Work History
Retail Operations Assistant
Ralph Lauren Australia
08.2022 - Current
- Coordinated nationwide stock collections and transfers between stores.
- Managing inventory for the store and OMNI packaging, ordering directly from vendors.
- Oversee the nationwide dispatch of packaging materials to ensure timely delivery.
- Invoice Processing
- Provide day-to-day operational support to all stores, addressing ad hoc requests as required.
- Draft and send out official company communications to stores, ensuring consistency and professionalism.
- Act as a key point of communication between the head office, stores, and external vendors, fostering strong working relationships.
- Support store repair and maintenance needs by liaising with vendors and contractors.
- Collaborate with other departments within the company to ensure smooth operational processes.
- Assist with inventory investigations, ensuring discrepancies are reviewed and resolved efficiently.
- Contribute to the development and updating of Standard Operating Procedures (SOPs) to enhance efficiency and consistency across operations.
- Work in a fast-paced environment where strong attention to detail, accuracy, and the ability to meet deadlines are critical.
- Prepare and share updates and reports with the Operations Manager and Operations Lead.
Assistant Store Manager
Ralph Lauren Australia
Sydney, NSW
12.2020 - 08.2022
- Maintaining & building positive working relationships with both Ralph Lauren & Myer Employees.
- Managing stores operational procedures.
- Assisted in training and mentoring new team members on company policies.
- Asset Protection - Working alongside AP Team to reduce inventory shrinkage & incident reporting.
- Responded to customer concerns, working with manager to discuss and manage/achieve store targets, reviewing rosters to ensure the salary percentage isn't overspent.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Womenswear Supervisor
Ralph Lauren Australia
Chatswood, NSW
03.2020 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted well to meet changing needs of the business.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Dual site managing both this concession store, as well as the Myer Macquarie concession
- Roster management.
Menswear Supervisor
Ralph Lauren Australia
Macquarie, NSW
08.2019 - 03.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out operational duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Store Manager
Mon Purse
Sydney, NSW
12.2018 - 07.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Hiring & Onboarding New Employees
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Monogramming Training
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Communication - Public Relations
Western Sydney University
Sydney, NSW12.2023
Skills
- Effective communication
- Attention to detail
- Inventory management
- Invoice processing
- Customer relationship management
- Problem solving
- Adhoc administration
References
Available Upon Request
Timeline
Retail Operations Assistant
Ralph Lauren Australia
08.2022 - Current
Assistant Store Manager
Ralph Lauren Australia
12.2020 - 08.2022
Womenswear Supervisor
Ralph Lauren Australia
03.2020 - 12.2020
Menswear Supervisor
Ralph Lauren Australia
08.2019 - 03.2020
Store Manager
Mon Purse
12.2018 - 07.2019
Bachelor of Communication - Public Relations
Western Sydney University