Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah-Anne Johnstone

Meadowbank,NSW

Summary

Retail operations professional with experience coordinating stock transfers, managing invoices, and maintaining nationwide packaging inventory. Skilled in providing day-to-day operational support, vendor liaison, and cross-department collaboration. Known for clear communication, resolving inventory discrepancies, and contributing to efficient SOPs, while supporting stores in a fast-paced environment with accuracy and attention to detail.

Overview

7
7
years of professional experience

Work History

Retail Operations Assistant

Ralph Lauren Australia
08.2022 - Current
  • Coordinated nationwide stock collections and transfers between stores.
  • Managing inventory for the store and OMNI packaging, ordering directly from vendors.
  • Oversee the nationwide dispatch of packaging materials to ensure timely delivery.
  • Invoice Processing
  • Provide day-to-day operational support to all stores, addressing ad hoc requests as required.
  • Draft and send out official company communications to stores, ensuring consistency and professionalism.
  • Act as a key point of communication between the head office, stores, and external vendors, fostering strong working relationships.
  • Support store repair and maintenance needs by liaising with vendors and contractors.
  • Collaborate with other departments within the company to ensure smooth operational processes.
  • Assist with inventory investigations, ensuring discrepancies are reviewed and resolved efficiently.
  • Contribute to the development and updating of Standard Operating Procedures (SOPs) to enhance efficiency and consistency across operations.
  • Work in a fast-paced environment where strong attention to detail, accuracy, and the ability to meet deadlines are critical.
  • Prepare and share updates and reports with the Operations Manager and Operations Lead.

Assistant Store Manager

Ralph Lauren Australia
Sydney, NSW
12.2020 - 08.2022
  • Maintaining & building positive working relationships with both Ralph Lauren & Myer Employees.
  • Managing stores operational procedures.
  • Assisted in training and mentoring new team members on company policies.
  • Asset Protection - Working alongside AP Team to reduce inventory shrinkage & incident reporting.
  • Responded to customer concerns, working with manager to discuss and manage/achieve store targets, reviewing rosters to ensure the salary percentage isn't overspent.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Womenswear Supervisor

Ralph Lauren Australia
Chatswood, NSW
03.2020 - 12.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted well to meet changing needs of the business.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Dual site managing both this concession store, as well as the Myer Macquarie concession
  • Roster management.

Menswear Supervisor

Ralph Lauren Australia
Macquarie, NSW
08.2019 - 03.2020
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out operational duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Store Manager

Mon Purse
Sydney, NSW
12.2018 - 07.2019
  • Managed inventory control, cash control and store opening and closing procedures.
  • Hiring & Onboarding New Employees
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Monogramming Training
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Bachelor of Communication - Public Relations

Western Sydney University
Sydney, NSW
12.2023

Skills

  • Effective communication
  • Attention to detail
  • Inventory management
  • Invoice processing
  • Customer relationship management
  • Problem solving
  • Adhoc administration

References

Available Upon Request

Timeline

Retail Operations Assistant

Ralph Lauren Australia
08.2022 - Current

Assistant Store Manager

Ralph Lauren Australia
12.2020 - 08.2022

Womenswear Supervisor

Ralph Lauren Australia
03.2020 - 12.2020

Menswear Supervisor

Ralph Lauren Australia
08.2019 - 03.2020

Store Manager

Mon Purse
12.2018 - 07.2019

Bachelor of Communication - Public Relations

Western Sydney University

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Sarah-Anne Johnstone