SARAH ARBOLEDA ZAPATA
80 Robert’s Street West Footscray ,VIC
Summary
Experienced professional with a proven track record in leadership and operations management. Emphasizes the importance of team collaboration and consistently delivers results. Proficient in conflict resolution, time management, and effective communication. Adaptable and reliable, adept at meeting evolving needs and maintaining a seamless workflow. Ready to spearhead team performance and drive operational excellence.
Overview
9
9
years of professional experience
Work History
Shift Leader
Guzman Y Gomez
Melbourne, VIC
08.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Placement
Calvary Trugo Place
Melbourne, VIC
10.2024 - 10.2024
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
Trainer
Perropolis
01.2017 - 01.2019
- Training, care and supervision of canine and feline
Volunteer
La Aurora National Zoo
01.2016 - 01.2017
Education
HIGH SCHOOL -
KYOOL HIGH SCHOOL
GUATEMALACertificate III - Aged Care And Disability
Academia Institute
Melbourne, VIC10.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Conflict resolution
Education - High School
KYOOL HIGH SCHOOL, GUATEMALA
Personal Information
- Passport Number: AO679088
- Date of Birth: 07/08/01
- Nationality: COLOMBIAN
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Placement
Calvary Trugo Place
10.2024 - 10.2024
Shift Leader
Guzman Y Gomez
08.2019 - Current
Trainer
Perropolis
01.2017 - 01.2019
Volunteer
La Aurora National Zoo
01.2016 - 01.2017
HIGH SCHOOL -
KYOOL HIGH SCHOOL
Certificate III - Aged Care And Disability
Academia Institute