Sarah Armstrong

• Managed large crowds effectively by implementing strategic positioning tactics throughout venues or event sites.
• Assisted event organizers in developing efficient crowd management strategies for large-scale gatherings.
• Provided excellent customer service, addressing attendee concerns and ensuring their needs were met throughout events.
• Dealt with first aid issues as they arose
• Worked as a door guard . Checking ID and also sobriety of patrons
• Aided venue staff in the evacuation process during emergencies, guiding guests swiftly and safely from the area.
• Coordinated with fellow Crowd Controllers to cover various areas of an event space efficiently while maintaining constant communication.
• Liaised with law enforcement officers when necessary to address incidents requiring further intervention beyond standard crowd control protocols.
• Investigated security related accidents.
• Mitigated conflicts among attendees through diplomacy and conflict resolution skills, fostering a peaceful environment for all guests.
• Sustained open lines of communication between venue staff members to ensure seamless coordination during events.
• Navigated challenging situations involving disruptive individuals effectively without escalating tensions or compromising guest enjoyment.
• Ejected unruly patrons from premises.
• Used metal detectors or performed pat-downs and bag searches.
• Responded quickly to emergency situations to assess and deflect issues.

. Worked in a team of 6 dealing with all Coles online stores around Australia

. Advised agents from Australia,Manila and New Zealand on cancellations and delays .

. Advised customers of any issues to deal with their order via templated SMS

. Filled in data sheets to go to head office regarding store delays and cancellations

. Dealt with all damage and insurance claims regarding Coles delivery trucks

. Assisted with issues relating to door dash and Uber deliveries

• Conducted regular patrols of facility to detect and deter security threats.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Supervised a team of 4 as well as running the door .
• Prepared and submitted reports to keep management informed of security activities and developments.
• Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
• Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
• Responded swiftly to security incidents and effectively resolved security issues.
• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
• Managed security policies and procedures to promote safety and security of personnel and assets.

• Conducted regular patrols of facility to detect and deter security threats.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
• Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
• Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
• Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
• Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
• Responded swiftly to security incidents and effectively resolved security issues.
• Supervised team of15 security personnel during shift.