Sarah Austin
Gracemere
Summary
Dynamic and reliable professional with a proven track record in the hospitality and service industry, notably at Cater Care. Excels in high-pressure environments, demonstrating exceptional multitasking and customer service skills. Achieved significant improvements in efficiency and customer satisfaction. Skilled in food handling and fostering positive team dynamics.
Overview
2026
2026
years of professional experience
Work History
Cook
Cater Care
09.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Fuel Station Attendant
Ampol
08.2021 - 10.2022
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
- Handled emergency situations calmly and efficiently by following established protocols for spill containment or fire suppression procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Followed safety protocols while working, avoiding accidents and injuries.
Bartender
Red Lion
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Rockhampton Leagues Club
06.2021 - 07.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Beef Week 2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waitress
Stirling Hotel
03.2021 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Childcare Educator
Natural Wonders Early Learning Centre
03.2020 - 03.2021
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Childcare Assistant
Le Smileys Early Learning Centre
11.2018 - 03.2020
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Certificate III - Early Childhood Care And Education
The Cathedral Collage
Rockhampton, QLD11.2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Changing beer kegs
- Food handling
- Cleaning and organization
- Hospitality and service industry background
- Product knowledge familiarity
- Strong work ethic
Timeline
Cook
Cater Care
09.2022 - Current
Fuel Station Attendant
Ampol
08.2021 - 10.2022
Bartender
Rockhampton Leagues Club
06.2021 - 07.2021
Waitress
Stirling Hotel
03.2021 - 04.2021
Childcare Educator
Natural Wonders Early Learning Centre
03.2020 - 03.2021
Childcare Assistant
Le Smileys Early Learning Centre
11.2018 - 03.2020
Bartender
Red Lion
Bartender
Beef Week 2021
Certificate III - Early Childhood Care And Education
The Cathedral Collage
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