Sarah Baillie
Buderim
Summary
A highly motivated, independent, and committed individual with a recent completion of a double degree at the University of the Sunshine Coast. Ready to apply a strong foundation of knowledge within a professional setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Advisor & Administration Assistant
Mammoth Storage
11.2022 - Current
- Handle difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Maintain confidentiality of tenant accounts and sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assist in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Develop strategies to streamline and improve office procedures.
- Maintain accurate records of all communications with debtors for reference during negotiations or potential legal proceedings.
- Create personalised repayment plans tailored to individual debtor circumstances while maintaining company profitability targets.
Community Corrections Administrative Officer (AO2)
Queensland Corrective Services
12.2023 - 08.2024
- Answer general enquiries at reception, screen telephone calls and direct email enquiries.
- Delegation of reception traffic, ensuring the safety of visitors and management of risks.
- Management of files and records for clients, adhering to safety procedures to prevent breaches and data misuse.
- Use of the Integrated Offender Management System (IOMs).
- Entering community-based orders and requesting court documentation for client files.
Child Safety and Disability Support Worker
Thrive House
01.2022 - 07.2022
- Provide tailored care and support to participants with complex trauma backgrounds.
- Operate under a strengths-based, trauma-informed framework to facilitate participants' development, and support the transition to independent living.
- Implement therapeutic crisis intervention strategies to diffuse high-risk situations.
- Work in accordance with Child Safety and National Disability Insurance Scheme guidelines.
- Facilitate community integration for clients through outings, social events, and other opportunities for engagement.
- Detailed case noting and documentation of incidents.
- Participate in care conferences to discuss participant care plans, goal setting and referrals.
Customer Service, Retail Assistant, and Fill Team
IGA Marketplace Wises Road
01.2017 - 01.2022
- Interact with customers proactively, identifying needs and offering suitable product recommendations.
- Create a positive learning environment by fostering open communication and constructive feedback during training sessions with junior staff.
- Demonstrate flexibility by adapting to various roles within the retail environment as needed.
- Implement conflict resolution techniques to reach mutually beneficial solutions.
Education
Bachelor of Social Science (Psychology)/ Bachelor of Criminology And Justice -
University of The Sunshine Coast (UniSC)
Sippy Downs, QLD11.2024
Certificate IV in Crime And Justice Studies
2020
Skills
- Excellent interpersonal skills with the ability to effectively communicate with clients and co-workers
- Conflict resolution skills within high-risk situations
- Developed teamwork skills in multidisciplinary environments
- Persistent and reliable with a determination to complete designated tasks and duties
- High attention to detail
- Excellent time management, organizational and record keeping skills
- Understanding of the need to comply with all aspects of Workplace Health and Safety along with other relevant legislation, frameworks and requirements
- Hard working, reliable, energetic and friendly nature
References
- Melanie Toovey - past supervisor (Maroochydore District Office, former AO3)
5376 9850; melanie.toovey@cyjma.qld.gov.au
- Anita Spencer - current supervisor (Mammoth Storage/MC Property Investments)
0416 280 231; anita@mcproperty.com.au
Community Service
Volunteer Work
- Stella Maris Church Homeless BBQ
- Day for Daniel Walk Operations Site Assistant
Certification
Queensland Open Driver Licence
Working with Children Card – blue card (expires 01/2027)
NDIS Worker Screening Clearance – yellow card (expires 01/2027)
Timeline
Community Corrections Administrative Officer (AO2)
Queensland Corrective Services
12.2023 - 08.2024
Sales Advisor & Administration Assistant
Mammoth Storage
11.2022 - Current
Child Safety and Disability Support Worker
Thrive House
01.2022 - 07.2022
Customer Service, Retail Assistant, and Fill Team
IGA Marketplace Wises Road
01.2017 - 01.2022
Bachelor of Social Science (Psychology)/ Bachelor of Criminology And Justice -
University of The Sunshine Coast (UniSC)
Certificate IV in Crime And Justice Studies
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