Summary
Work History
Education
Skills
Timeline
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Sarah Bain

Greenslopes,QLD

Summary

Dynamic leader with a proven track record at IINCHS Hair Extensions, excelling in relationship building and strategic planning. Enhanced client satisfaction and increased revenue through effective negotiation and innovative solutions. Cultivated high-performing teams, fostering a culture of continuous improvement and engagement, resulting in improved retention rates and overall team morale.

Work History

Director

IINCHS HAir Extensions
2020 - 2025
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Beautician

Haus of Beauty
2017 - 2020
  • Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
  • Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
  • Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
  • Increased customer loyalty with exceptional customer service and follow-up care advice.
  • Boosted salon revenue by upselling additional services and retail products during appointments.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Performed pedicures and manicures for Number scheduled and Number walk-in customers daily.
  • Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
  • Educated clients on proper skincare routines and product usage to maintain their desired look at home.
  • Modernized salon Type care by staying up-to-date on trends and introducing new beauty techniques.
  • Sterilized and maintained equipment to increase lifetime by Number years and cut supply costs.
  • Developed and deepened customer relationships by building loyalty and promoting referrals to increase customer base by Number%.
  • Expanded service offerings by staying up-to-date with industry trends and participating in continuing education opportunities.
  • Improved client appearance with expert makeup application for special events or everyday wear.
  • Educated clients on products and techniques to design over Number personalized and thorough body care plans.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Processed payments, entering sales in register for prompt customer service.
  • Applied makeup to clients for special occasions to meet requirements.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained regular client list and successfully handled walk-in customers.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Used social media platforms to promote salon and services.
  • Developed loyal following of clients by providing high-quality services.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Receptionist

Work Force Training and Development
2013 - 2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected Type payments, processed transactions and updated relevant records.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Receptionist

Resort Corp
2014 - 2016
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.

Education

Diploma of Beauty Therapy - Beauty Therapy

Australian Institute of Applied Sciences
Brisbane, QLD
2016

High School Diploma -

Canterbury College
Waterford, QLD
2008

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Creativity and innovation
  • Goal setting
  • Business planning
  • Issues resolution
  • Negotiation
  • Content development
  • Sales management
  • Media relations
  • Time management
  • Client relations
  • Camera angles
  • Effective leader

Timeline

Director

IINCHS HAir Extensions
2020 - 2025

Beautician

Haus of Beauty
2017 - 2020

Receptionist

Work Force Training and Development
2013 - 2020

Receptionist

Resort Corp
2014 - 2016

Diploma of Beauty Therapy - Beauty Therapy

Australian Institute of Applied Sciences

High School Diploma -

Canterbury College

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Sarah Bain