Sarah Baker
Maryborough,QLD
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
24
24
years of professional experience
Work History
Functions Manager
RSL Club Maryborough
Maryborough, QLD
10.2017 - 08.2023
- Led a team of 20+ employees, ensuring high productivity and excellent customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership during times of organizational change or crisis situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Rostering
Owner/manager
Supreme Wedding & Events
Fraser Coast, QLD
07.2015 - 06.2018
- Implemented successful business strategies to increase revenue and target new markets.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed market trends to identify new business opportunities.
- Set pricing structures according to market analytics and emerging trends.
- Analyzed industry trends to develop competitive strategies.
- Organized events such as trade shows, weddings, and corporate events, from 10 pax to 400 pax.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Collaborated with other owners on joint ventures and shared resources.
- Delegated work to staff, setting priorities and goals.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
Functions Manager
Carriers Arms Hotel
Maryborough, QLD
09.2016 - 09.2017
Senior Stylist/Assistant Manager
Kylies Balance Hair & Beauty
Maryborough, QLD
09.2013 - 05.2015
- Coordinated appointments with clients to ensure timely service delivery.
- Trained junior stylists in proper techniques for cutting and coloring hair.
- Followed standard infection control protocols to avoid illness or contamination.
- Maintained personal appearance and work area with neat, professional appeal to build trust with customers.
- Created custom looks for clients based on their individual features and preferences.
- Followed updated techniques to color and treat hair and produce consistent results.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Maintained a clean and organized work area at all times.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Stock ordering
Senior Hair Stylist
The Hair Palace
Maryborough, QLD
06.2013 - 08.2013
- Maintained a safe and clean work environment for staff and customers.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Processed payments from customers accurately using point of sale systems.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Used curlers, rollers and curling irons to press and curl hair.
- Recommended products based on individual client needs such as shampoos, conditioners and styling aids.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Cut hair using scissors, clippers and razors while following customer instructions.
- Provided expert consultation to clients on hair care, styling and coloring techniques.
- Planned daily schedules efficiently to maximize productivity while meeting customer demands.
Senior Hair Stylist
Coronet Hair Salon
Maryborough, QLD
04.2010 - 03.2013
Senior Hair Stylist
Taylor Made
Maryborough, QLD
06.2008 - 03.2010
Bar Attendant/Brand Promoter
The Lounge
Maryborough, QLD
01.2003 - 03.2008
Apprentice Hairdresser
Sheer Class & Graphic Line Hair Design
Hervey Bay, QLD
09.2003 - 06.2007
- Assisted senior hairdressers with reception duties such as booking appointments, handling payments.
- Operated cash registers to receive payments from patrons.
- Greeted and welcomed clients in a professional manner.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Attended workshops and in-service training to keep up-to-date on current cosmetology trends and techniques.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Organised workstations and ensured that they were well stocked with necessary supplies.
- Explained how to use various hair care products correctly.
- Kept salon tidy and clean by sweeping away cut hair, washing dirty linens and emptying trash.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Used strong communication skills to effectively speak to and liaise with potential clients and develop business relationships.
- Observed safety standards while working with chemicals like bleach or dye.
- Checked the quality of finished haircuts before they were presented to customers.
- Advised clients on home care products for their hair type.
- Kept records of services provided including information about products used.
- Cleaned tools such as scissors, combs and brushes after each client's visit.
- Developed new styles and techniques.
- Provided friendly customer service throughout the entire appointment process.
- Applied water or setting, straightening or waving solutions to hair.
- Draped and shampooed clients to prepare for haircutting and styling by stylist.
- Performed hair styling, cutting, colouring and other treatments as requested by clients.
- Prepared dyes, tints or bleaches needed for colouring procedures according to instructions from a qualified hairdresser.
- Worked front desk, sold haircare products, and processed payments whenever professionals was unavailable.
- Bleached, dyed or tinted hair using applicator or brush.
Store Assistant
Woolworths Supermarket
Maryborough, QLD
01.2000 - 03.2003
- Where I obtained my Cert 2 in retail
- Processed customer transactions quickly and accurately at the checkout.
- Interacted with customers to identify needs and preferences.
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ensured compliance with health and safety regulations, creating a safe environment for both staff and customers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Computed purchases and received and processed cash or credit payment.
- Performed daily opening and closing duties such as counting registers, setting alarms.
- Used knowledge of store items to advise or make product recommendations to customers.
- Cleaned shelves, counters and tables to maintain organized store.
Bar Attendant/Sales Promoter
Criterion Hotel
Maryborough, QLD
08.2000 - 01.2003
Education
Yr 10, 11 & 12
Aldridge State High
Maryborough, QLD11-2002
Yr 8 & 9
Maryborough Sate High School
Maryborough, QLD11-1999
Primary Education - Primary School
Tinana State School
Maryborough, QLD11-1997
Skills
- Marketing
- Recruiting and interviewing
- Expense Reporting Management
- Efficient Time Management
- Performance management
- Relationship building
- Team leadership
- Customer service
- Customer relationship management (CRM)
- Shift scheduling
- Staff management
References
References available upon request.
Timeline
Functions Manager
RSL Club Maryborough
10.2017 - 08.2023
Functions Manager
Carriers Arms Hotel
09.2016 - 09.2017
Owner/manager
Supreme Wedding & Events
07.2015 - 06.2018
Senior Stylist/Assistant Manager
Kylies Balance Hair & Beauty
09.2013 - 05.2015
Senior Hair Stylist
The Hair Palace
06.2013 - 08.2013
Senior Hair Stylist
Coronet Hair Salon
04.2010 - 03.2013
Senior Hair Stylist
Taylor Made
06.2008 - 03.2010
Apprentice Hairdresser
Sheer Class & Graphic Line Hair Design
09.2003 - 06.2007
Bar Attendant/Brand Promoter
The Lounge
01.2003 - 03.2008
Bar Attendant/Sales Promoter
Criterion Hotel
08.2000 - 01.2003
Store Assistant
Woolworths Supermarket
01.2000 - 03.2003
Yr 10, 11 & 12
Aldridge State High
Yr 8 & 9
Maryborough Sate High School
Primary Education - Primary School
Tinana State School
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