Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Balcomb

Redhead,NSW

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills, who is a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency.

Overview

12
12
years of professional experience

Work History

Functional Quality Manager

Boeing Defence Australia
01.2021 - Current
  • Evaluated quality problems, perform business and operational risk assessment identify and resolve issues.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Provided observations, took measurements, and performed tests at various stages according to quality control plan.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Program Integration Manager

Boeing Defence Australia
02.2018 - 12.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Worked with cross-functional teams to develop and implement process improvements and drive quality mindset and customer satisfaction.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers.
  • Improved safety & quality procedures to create safe working conditions for workers.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organisational growth.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Employed strong program management skills to successfully define and manage ongoing initiatives.
  • Identified key risks and mitigating factors.

Risk Coordinator

Boeing Defence Australia
06.2015 - 02.2018
  • Coordinated ongoing efforts to strengthen risk culture and fine-tuned risk appetite.
  • Produced and filed reports to inform senior management of current activities and progress with investigations.
  • Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
  • Coordinated/Identified key risks and mitigating factors.

Program Coordinator

Boeing Defence Australia
03.2012 - 05.2015
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
  • Tracked and reported expenses accurately to manage program budgets.
  • Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
  • Helped directors/senior leaders resolve problems, reporting issues and maintain calenders.

Education

Diploma of Quality Auditing

Diploma of Business

Diploma of Leadership & Management

CERT IV Training And Assessment

CERT III Business Administration

CERT III Commercial Cookery

Mental Health First Aid

Australian Defence Security Clearance

Skills

  • Customer-Focused
  • Financial Management
  • Strategic Planning
  • Time Management
  • Performance Evaluations
  • Complex Problem-Solving
  • Negotiation
  • Verbal and Written Communication
  • Public Speaking
  • Project Management
  • Performance Monitoring & Management
  • Continuous Improvement
  • Microsoft Office Proficiency
  • Workforce Management
  • Policy Implementation
  • Business Administration

References

Please ask for details

Timeline

Functional Quality Manager

Boeing Defence Australia
01.2021 - Current

Program Integration Manager

Boeing Defence Australia
02.2018 - 12.2021

Risk Coordinator

Boeing Defence Australia
06.2015 - 02.2018

Program Coordinator

Boeing Defence Australia
03.2012 - 05.2015

Diploma of Quality Auditing

Diploma of Business

Diploma of Leadership & Management

CERT IV Training And Assessment

CERT III Business Administration

CERT III Commercial Cookery

Mental Health First Aid

Australian Defence Security Clearance

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Sarah Balcomb