Sarah Banville
Tingira Heights,New South Wales
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Skilled Operator
Programmed Skilled Workforce
05.2023 - Current
- Operate Dump trucks safely and reliably
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintain situational awareness for my environment in and around my work area
- Communicate positively and effectively to fellow peers , supervisors, staff and management
- Welcomed newly hired operators to crew sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained understanding of policies and procedures to operate equipment safely.
- Worked outside in all weather conditions.
- maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of equipment , addressing any inconsistencies / defects immediately.
Sole Trader
Supermum Cleaning Services
11.2019 - Current
- Developed solutions to meet market gaps and drive company sales.
- Built positive and productive customer connections to drive consistent sales.
- Developed excellent rapport with custom builders to expand opportunities for growth.
- Discussed client financial options to keep customers informed regarding transactions.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Negotiated contracts for improved pricing and terms of business with suppliers.
- Identified opportunities for improvement and increased efficiency in brokerage operations.
- Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
- Stayed up-to-date on cleaning marketplace trends and researched items in detail.
Product Development Assistant
Baiada
07.2017 - 10.2019
- Summarized raw data and analyses and made recommendations based on findings.
- Kept marketing team informed of latest analytics and metrics through regular reporting.
- Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
- Determined best methods to meet research objectives and produce useful data.
- Followed established procedures and requirements for safe food handling, storage and service.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Collaborated with marketing team to create strategic direction with new products for future pipeline.
- Evaluated cooking and packaging processes to improve final products for consumers.
- Conducted quality control procedures from raw material stage to finished product.
- Maintained accurate records for trials being performed.
- Coordinated research and development plan to generate creative food products for various markets.
- Created innovative additions to client product lines.
- Prepared trial samples of products for microbiological shelf-life testing and organoleptic assessment.
- Assisted with development and implementation of new quality monitoring protocols.
- Aided in client cost reduction by implementing new product improvements.
- Maintained adherence to labeling and packaging requirements.
- Updated customer product and internal manufacturing specifications on internet-based systems.
- Solved process compliance issues with operations teams.
- Performed internal audits of factory systems and protocols.
- Presented new and improved flavors and enhancements to existing client product lines.
- Examined microbiological, physical and chemical properties of food and ingredients to determine nutritional value.
- Collaborated with others to discuss new opportunities.
General Farm Hand
Manning Valley Free Range Eggs
07.2015 - 03.2017
- Shifted animals between grazing areas to foster sufficient access to food.
- Assisted with maintenance and repair activities to keep buildings and equipment in safe and proper condition.
- Watered and fed livestock and cleaned pens and enclosures to maintain farm animal health.
- Examined animals to detect illness, injury or disease.
- Administered medications and vaccinations or arranged for veterinarians to provide extensive treatment.
- Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.
- Used all-terrain vehicles to patrol expansive land holding, pastures and grazing areas to monitor animal activities.
- Used oil cans, hand tools and grease guns to lubricate and make minor repairs to farming machinery.
- Observed and listened to machinery operation to detect equipment malfunctions.
- Cleaned stalls, pens and equipment using water hoses or pumps.
- Fed and watered livestock and monitored food and water supplies.
Customer Service Representative
BP Petroleum
03.2014 - 03.2015
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Improved customer service wait times to mitigate complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Evaluated and performed equipment maintenance to support operational goals.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Handled inventorying responsibilities.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Monitored security and enforced loss prevention strategies during shift.
- Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
- Addressed customers' concerns and questions and handled complaints.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Officers Mess Steward
Serco Sedexo
09.2010 - 06.2013
- Collaborated with event coordinators to organize meetings and special events.
- Date-stamped, sorted and racked incoming mail and messages.
- Handled alcohol service for guests over age of 21.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Provided directions, recommended activities and made dining reservations for guests.
- Assisted guests by promptly responding to questions, requests and concerns.
- Prepared entrees, side dishes and desserts for guests during busy periods.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Issued room keys and escort instructions to bellhops.
Store Manager's Assistant
Bras n things
03.2009 - 08.2010
- Counted and balanced registers.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Managed daily operations, client relations and IT.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Mentored newly hired staff in upselling techniques to improve sales.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Built lasting client relationships by organizing and planning sales events.
- Used Point of Sale register system to complete transactions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Poultry Vaccination Crew
Baiada
11.2007 - 04.2010
Store Managers Asisstant
Williams the shoeman
11.2009 - 03.2010
Education
Certificate 3 Surface Extraction Operations - Mining
Programmed Skilled Workforce
Singleton, NSW05.2024
Business Administration - Administration
TAFE Queensland
Mareeba, QLD07.2007
Highschool
Mareeba State High School
Mareeba, QLD10.2005
Skills
- Critical Thinking
- Contract Negotiation
- Price Negotiation
- Customer Service
- Cost Calculations
- Verbal and Written Communication
- Staff Management
- Calm Under Pressure
- Team Collaboration
- Team Leadership
- Decision Making
- Coaching and Mentoring
- Schedule Management
- Project Management
- Microsoft Office
- Relationship Building
- Computer Skills
- Data Entry
- Understanding Customer Needs
- De-escalation Techniques
- Creative Problem Solving
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Transaction Processing
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Customer Account Management
- Building Customer Trust and Loyalty
- Adaptive Team Player
- Inbound and Outbound Calling
- Customer Relations
- Clerical Support
- Product Organization
- Sales Expertise
- Data Evaluation
- Conflict Mediation
- Project Management Abilities
- Problem-Solving Abilities
- Route Management
- Retail Sales Customer Service
- Courteous Demeanor
- High-Energy Attitude
- Microsoft Office Expertise
- Senior Leadership Support
- Quality Assurance Controls
- Quality Control
- Business Development Understanding
- Store Maintenance
- Technologically Savvy
- POS System Operation
- Locating Merchandise
- Building Customer Relationships and Loyalty
- Meeting Sales Goals
- Attention to Detail
- Ability to Lift 40 pounds
- Merchandise Recommendations
- Returns and Exchanges
- Exceeding Customer Expectations
- Sales and Promotions
- Brand Promotion
- Product Knowledge
- Flexible Hours
- POS Software
- Merchandising and Display
- Building Customer Loyalty
- Adaptable and Flexible
- Inventory Management
- Excellent Written and Verbal Communication
- Energy and Physical Stamina
- Computer Proficiency and Microsoft Office
- Payment Processing
- Available Nights, Weekends and Holidays
- Customer Assistance
- Cash Register Operation
- Cleaning and Sanitizing
- Staff Support
- Store Organization
- Dispute Mediation
- Store Opening and Closing
- Reliable and Responsible
- Speech Clarity
- Honest and Dependable
- Register Opening and Closing
- Dressing Room Assistance
- Cash Handling
- Creative Thinking
- Team Cooperation
- Basic Mathematics
- Positive Customer Engagement
- PC Proficient
- Excel Spreadsheets
- Timeline Planning and Management
- Data Entry Documentation
- Advanced MS Office Suite Knowledge
- Mail Management
- Professional and Courteous
- Computers and Technology
- Meticulous Attention to Detail
- Confidentiality and Data Protection
- Microsoft Office Suite
- Office Equipment Operation
- Appointment Coordination
- Multitasking and Time Management
- Task Prioritization
- Strong Organizational Skills
- Problem-Solving
- Invoicing and Billing
- Teamwork and Collaboration
- Phone and Email Etiquette
- Basic Food Service
- Safe Alcohol Service
- Food Preparation
- Health Code Compliance
Certification
- Licensed white card - 2020
- Licensed NSW open car License
Additional Information
- Dave Hughes 0420316160
- Luke Mercer 0400338306
- Kaitlyn Watson 0422577506
- Cassandra Nix 0448972299
Timeline
Skilled Operator
Programmed Skilled Workforce
05.2023 - Current
Sole Trader
Supermum Cleaning Services
11.2019 - Current
Product Development Assistant
Baiada
07.2017 - 10.2019
General Farm Hand
Manning Valley Free Range Eggs
07.2015 - 03.2017
Customer Service Representative
BP Petroleum
03.2014 - 03.2015
Officers Mess Steward
Serco Sedexo
09.2010 - 06.2013
Store Managers Asisstant
Williams the shoeman
11.2009 - 03.2010
Store Manager's Assistant
Bras n things
03.2009 - 08.2010
Poultry Vaccination Crew
Baiada
11.2007 - 04.2010
Business Administration - Administration
TAFE Queensland
Highschool
Mareeba State High School
- Licensed white card - 2020
- Licensed NSW open car License
Certificate 3 Surface Extraction Operations - Mining
Programmed Skilled Workforce
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