Sarah Bates
Summary
Knowledgeable and dedicated customer service professional with extensive sales experience within the
Construction & Real Estate industries. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with colleagues & clients.
Motivated to maintain customer satisfaction and contribute to company success.
Experienced in supporting land development and wholesale operations through efficient contract management, accurate documentation, and proactive coordination with builder partners and external stakeholders.
Known for maintaining data integrity, streamlining administrative processes, and ensuring compliance across key business functions Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Sales Associate Onsite
Stockland
05.2023 - Current
- Provided excellent customer service, assisting clients interested in purchasing land.
- Prepared and issued land contracts, ensuring accuracy and compliance with company policies.
- Issued receipts and managed internal daily banking transactions to the trust account.
- Performed various administrative duties including document management and data entry.
- Maintained office supplies and ensured the workspace was well-stocked and organized.
- Worked closely with builders, development, conveyancing & Wholesale teams to coordinate land sales and ensure smooth transaction processes.
- Managed relationships with key stakeholders including clients, builders, and external partners to facilitate successful land sales and development outcomes.
- Supported the sales process by managing client inquiries and following up on sales leads.
House & Land Coordinator
Porter Davis Homes
10.2021 - 03.2023
- Managed multiple inboxes – Personal & team inbox.
- Analyzed land documentation to assess the feasibility to build on specific lots.
- Created competitive H&L packages for the sales consultants to sell.
- Onboarding new starters through showing systems, processes and sales methods used within the company.
- Worked closely with internal and external marketing teams to achieve best possible sales outcomes.
- Built and maintained positive relationships with Land developers to help secure exclusive lot holds for the company.
- Maintaining REA / Domain Listings & general housekeeping within the Builder profiles via these sites .
New Home Sales Consultant
Porter Davis Homes
09.2019 - 10.2021
- Liaising with potential clients and helping to design their new home
- Checking over land documents to assess feasibility for the build
- Preparing Sales quotation for clients
- Preparing Clients official documents to submit to the company Head Office
- Hitting the set KPI quota
- General housekeeping of the Display Homes
- Representing the company by attending development stakeholder functions
Sales Associate
Porter Davis Homes
08.2018 - 09.2019
- Greeting and liaising with clients as they enter the display centre
- Ordering marketing stock for the displays
- Maintaining cleanliness of displays
- Assist the sales consultants with their paperwork(scanning/printing/copying docs)
- Completing fortnightly display décor and maintenance checks
- Liaising with other Porter Davis colleagues and Land Estate agents
- Generating Leads for the consultants
- Scan and load client documents onto internal filing systems
- Entering Leads into Salesforce – converting through to quote stage ready for the sales consultant
Shift Leader Housekeeping
Novotel
07.2016 - 04.2018
Bartender
The Grovedale Hotel
11.2014 - 12.2015
Bartender
Alley Cats Men's Gallery
02.2011 - 07.2013
Assistant Manager
Hungry Jacks
02.2007 - 03.2010
Waitress
Wharf Shed Cafe
01.2002 - 12.2005
Education
Certificate IV in Real Estate Practice - Real Estate
Entry Education
06-2023
High School Diploma -
Belmont High School
Belmont, VIC11.2005
Skills
- Customer Service
- Account Management
- System Implementation
- Customer Relationship Management
- Office Equipment Proficiency
- Managing Multiple Tasks
- Google Docs / MS Office / Outlook proficient
- Document and Records Management
- Attention to Detail
- Adaptive to Change
- Logical Thinking
- Relationship Building
- Contract preparation / management
- Stakeholder management
Timeline
Sales Associate Onsite
Stockland
05.2023 - Current
House & Land Coordinator
Porter Davis Homes
10.2021 - 03.2023
New Home Sales Consultant
Porter Davis Homes
09.2019 - 10.2021
Sales Associate
Porter Davis Homes
08.2018 - 09.2019
Shift Leader Housekeeping
Novotel
07.2016 - 04.2018
Bartender
The Grovedale Hotel
11.2014 - 12.2015
Bartender
Alley Cats Men's Gallery
02.2011 - 07.2013
Assistant Manager
Hungry Jacks
02.2007 - 03.2010
Waitress
Wharf Shed Cafe
01.2002 - 12.2005
Certificate IV in Real Estate Practice - Real Estate
Entry Education
High School Diploma -
Belmont High School
Referrences
Sam Martinez | Former Wholesale Manager, Stockland 0430282441
Emily Ballard | Former National H&L Manager, Porter Davis 0478131231
Ben Smarrelli | Former National Sales Manager , Porter Davis 0411417674
Sam Parsons | Managing Director Armstrong Creek Branch , McGrath Real Estate 0400338343
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