Sarah Baumer
Summary
I am a retail professional for over 5 years in a variety of casual, part-time and full-time roles. In these roles, I have gained a well-rounded perspective of how to work in these environments and with a wide range of different systems and procedures. I have developed a wide range of skills which have grown throughout my time in this industry and am very interested in furthering my career and taking on new challenges.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Senior Sales Assistant
Bunnings Warehouse
02.2026 - Current
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- processing returns and exchanges ensuring compliance with company policies.
- Managed cash register operations during morning shifts and closing shifts with accuracy and efficiency.
- Addressed customer complaints promptly while fostering a positive experience.
Senior Sales Assistant
Kookai
03.2021 - 01.2026
- Supervised daily operations, ensuring compliance with company policies to maintain operational integrity.
- Trained and mentored new staff on operational procedures and safety standards.
- Performed daily opening and closing procedures according to established guidelines.
- Provided detailed product information to customers.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Welcomed customers at store entrance to create a friendly atmosphere.
- Compiled daily reports on total sales, refunds, and exchanges to provide insights for management decision-making.
Seasonal Worker
Cotton On Body
10.2020 - 01.2021
- Identified needs of customers promptly and efficiently.
- Collaborated with sales team to identify upselling opportunities during interactions.
- Processed orders and maintained accurate records in the customer management system.
- Identified potential opportunities to upsell products or services.
Hospitality Worker
Callaghan's Takeaway
11.2017 - 02.2020
- Welcomed customers to property and offered immediate assistance with needs.
- Resolved customer complaints with professionalism and a friendly attitude, ensuring positive guest experiences.
- Collaborated with team members to provide seamless service during peak hours.
- Trained new staff on food preparation techniques and service standards to enhance team efficiency.
- Prepared food items according to established recipes and standards.
- Operated kitchen equipment following safety and sanitation protocols.
- Monitored inventory levels and restocked supplies.
Education
High School Diploma -
Alexandra Hills State Highschool
Alexandra Hills, QLD10-2019
Skills
- Customer service
- Upselling techniques
- Returns processing
- Product merchandising
- Problem solving
- Team leadership
- Training and mentoring
- Effective communication
- Meeting KPI targets
- Collaboration with different departments
Certification
Cert III Pathology- Mater Education 2025
Timeline
Senior Sales Assistant
Bunnings Warehouse
02.2026 - Current
Senior Sales Assistant
Kookai
03.2021 - 01.2026
Seasonal Worker
Cotton On Body
10.2020 - 01.2021
Hospitality Worker
Callaghan's Takeaway
11.2017 - 02.2020
High School Diploma -
Alexandra Hills State Highschool