SARAH BAYGI

I assisted customers with clothing selection, offering personalised recommendations to enhance their shopping experience. I promoted new products and ensured the store remained visually appealing by maintaining attractive displays and a well-organised environment. Through friendly, attentive service, I built strong customer rapport, driving satisfaction and loyalty. I efficiently handled transactions using the till system, ensuring accurate processing of purchases, and restocked inventory to maintain optimal stock levels. Additionally, I supported daily operations in a fast-paced retail environment, always leading by example with a polished, elegant appearance that reflected the store’s brand image and upheld high professional standards.

As a Barista, I consistently provided high-quality coffee beverages while maintaining a clean and organised workspaces supported daily store operations, including opening and closing duties and making sure we had enough inventory to meet demand. I also took on the responsibility of training new team members, showing them the ropes with coffee prep, service standards, and using the point-of-sale system, so we all stayed on the same page with quality and service.

I assisted new students settle into university life by offering guidance and support to ensure a smooth transition. I conducted campus tours, introducing students to key facilities and services. Additionally, I handled administrative tasks such as answering enquiries, processing documentation, and scheduling appointments, all while maintaining a friendly and efficient service to support the overall smooth operation of the university’s services.

I am responsible for managing invoicing, payment allocations, and account reconciliations, ensuring accuracy and timely completion of all financial transactions. In addition, I handled customer queries with a focus on maintaining positive client relationships by providing clear, empathetic, and effective communication. I also played a key role in training new team members on company policies and customer service protocols to ensure consistency and high service standards. I proactively answered customer calls to minimize wait times and always aimed to build rapport with clients through active listening and a deep understanding of their individual needs.