Experienced Senior Leader with a diverse background in Allied Health, Public Health, and Business Management. Passionate about leadership, streamlined operations and process improvement, innovation for impact, value-based/evidence-based health care, research, and holistic consumer directed care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager, Case Management & Virtual Care
Feros Care
Coolangatta, QLD
03.2020 - Current
Operational and strategic leadership of virtual care programs and case management teams in the Health and Aging division at Feros Care
Create and maintain a success culture through various methods which was evidenced by BPM Staff engagement report March 2022
Change Management through Support at Home Reforms
Streamlined process improvement and consolidation of current process/procedures
Ensure KPI's for growth and client acquisition are achieved
Staff recruitment and workforce planning within budget - Currently lead 4 team leaders and 50-60 Case Managers and Clinical Employees
Staff performance management and coaching
Support staff working through a Pandemic and National Flood Disaster
Ensure teams are working within aged care funding program guidelines and legislation
Promoting and coaching staff to embed a culture of client centered care to support client's health care needs using a holistic model of care philosophy
Develop positive and productive partnerships with all stakeholders, including maintaining strong internal working relationships and networks to support efficient operations, team performance and effective strategy and service execution
Remain current with the latest industry trends and reforms impacting health and aged care
Collaborate, develop, implement, and review new virtual health and digital health programs
Ensure health and clinical services provided by Feros Care are of the value-based health care principles and produce clinical outcomes
Business process mapping and identifying gaps, areas of improvement and providing coaching and feedback to teams for improvement
Develop and monitor operational reports, plans and ensure a cycle of continuous quality improvement is embedded across all business activities
Monitor qualitative and quantitative data and business intelligence (BI Dashboard) reports to ensure Feros Care meets and exceeds outputs required through funding bodies, contracts, program guidelines, legislative requirements including Feros Care internal quality performance measures
Participate in Single Quality Framework, ISO accreditation and Moving on Audits activities
Recruitment processes, interviewing, onboarding, orientation, and transition into the workplace
Empower team members to contribute and participate, helping them become an important part of the Feros team and align their daily work to strategic vision and direction
Contribute to the planning processes, policy and procedure formulation and implementation, Please see most recent role
Virtual Care Operations Manager
Feros Care
Coolangatta, QLD
03.2020 - Current
Please refer to current role as National Operations Manager - Feros Care
Business Consultant
Evolve Health and Business Solutions
Kingscliff , NSW
12.2017 - 01.2021
Business consultant providing various services to small companies to improve cash flow, profit margins and identify areas for improvement
Skilled business coach in innovation for impact and how to create value, sustainability - people, planet & place - not just economic principles
Purpose driven leadership and navigating change in a constantly changing environment
Review and develop systems and processes for improvement – gaps analysis, business process analysis and data analytics to increase profitability
Provide a business needs assessment to assist business to strengthen market share and assist with maintaining a competitive advantage into the future
Assist Allied Health Businesses to pivot quickly in response to COVID-19 and implement telehealth and online virtual training sessions
Strategic planning and assisting business to identify long term visions and creating a roadmap to achieve goals
Technical writing such as business plans, financial statements, marketing plans, sustainability initiatives, and business tender writing
New business startup advice and assistance – turning ideas into reality
Specializing in health industry clients
SWOT analysis, PESTLE analysis, process mapping, gaps analysis.
Veterans Home Care Operations Manager
Aspire 4 Life
Tweed Heads, NSW
04.2019 - 01.2020
Aspire 4 Life was awarded a new national tender for the Veterans Home Care program managing 6 regions across the National Footprint
As a new business opportunity, I was responsible for development and implementation of all business processes and procedures to ensure quality client within Veterans Home Care Legislation and guidelines and Department of Veterans Affairs key performance indicators
As a new business venture, I lead a new team to embrace Aspire4Life goals and values, code of ethics, and create a supportive environment where team members felt valued, engaged and inspired to do their best work in supporting our Veteran Community.
Senior Accredited Exercise Physiologist, Studio Manager
Core Essential Studios
Varsity Lakes, QLD
09.2012 - 05.2018
Staff rostering within budgets, organise and conduct staff meetings, conflict resolution and complaints management, account keeping and reconciliation accounts receivable, Medicare, DVA and workers compensation claim processing
Marketing – developed and implemented a marketing strategy for the company
Clinical supervisor for 4th years and/or clinical exercise physiology students from QUT and Charles Stuart University
Screening and risk assessment for all clients to implement safe and effective interventions based on client's needs and risk factors
Provide clinical exercise interventions to high risk clients
Liaise with Doctors, Specialists and Case Managers regarding client's progress whilst referred for Exercise Physiology services
Work part of a multidisciplinary team to ensure optimal client care and outcomes
Design and implement tailored exercise programs based on clients assessed needs, goals and health conditions
Comply with all legal requirements with billing for Medicare, Department of Veteran Affairs and Workers Compensation.
Identify barriers to employment and interventions required to assist clients in gaining employment
Conduct professional assessments in line with legislative requirements, Department of Human Services' Service Provider Guidelines and Job Capacity Assessment Code of Practice
Record management in accordance with established professional practice
Liaise with other internal and external Allied Health Professionals to complete assessments and/or carry out referrals
Time management, forward planning and prioritizing tasks
Case conferencing and working as a part of a multidisciplinary team
Healthy for Life Coordinator
Dharah Gibinj Aboriginal Medical Service
Casino , NSW
01.2008 - 12.2009
Project management
Coaching and mentoring staff to achieve KPI's and targets
Collaborate with key stakeholders to assess community needs and perform a gaps analysis in the aboriginal healthcare setting
Develop and implement preventative health programs for groups and individuals
Develop and implement educational workshops to address lifestyle modification and chronic disease management
Working closely with other Allied Health and Medical Professionals to ensure the client is receiving the most appropriate and effective shared care arrangements.
Conduct regular audits, process mapping sand service delivery systems assessment and report outcomes to relevant funding bodies
Developed continuous quality improvement processes for the service
Assist in the planning and delivery of the pulmonary rehabilitation program which won the Directors Generals Award for NSW Health 2009
Create relationships with key stakeholders to ensure the success of the health for life initiative
Work to address key priority areas whilst also ensuring the day to day operations of the role are completed
Education
Master of Business Administration (MBA) -
Griffith University
Online
2017
Graduate Diploma - Public Health
Griffith University
Gold Coast, QLD
2013
Bachelor - Exercise Science And Nutrition
Southern Cross University
Lismore, NSW
2006
Skills
Program management
Leadership
Problem Solving
Strategic planning
Innovation for Impact
Sustainability
Verbal and Written Communication
Process Development and Streamlining
Certification
Accredited Exercise Physiologist 2022
Professional Membership Exercise Sport Science Australian (ESSA) 2022
Membership International Institute of Business Analytics 2022
Timeline
Virtual Care Operations Manager
Feros Care
03.2020 - Current
Operations Manager, Case Management & Virtual Care
Feros Care
03.2020 - Current
Veterans Home Care Operations Manager
Aspire 4 Life
04.2019 - 01.2020
Business Consultant
Evolve Health and Business Solutions
12.2017 - 01.2021
Senior Accredited Exercise Physiologist, Studio Manager
Program Manager of Case Management – Crisis Unit & Target Case Management at Baltimore Crisis Response Inc.Program Manager of Case Management – Crisis Unit & Target Case Management at Baltimore Crisis Response Inc.
Senior Director of Integrated Care and Case Management at Lowell Community Health CenterSenior Director of Integrated Care and Case Management at Lowell Community Health Center
Care Manager, IP Care Management at Mount Ascutney Hospital and Health Center/Dartmouth HealthCare Manager, IP Care Management at Mount Ascutney Hospital and Health Center/Dartmouth Health