Sarah Begna
Sydney,Australia
Summary
Results-driven professional with expertise in stakeholder management and process optimization. Proven track record in enhancing operational efficiency and delivering effective staff training programs.
Overview
8
8
years of professional experience
Work History
Fundraising Operations Coordinator
Sydney Children’s Hospital Foundation
Sydney, Australia
10.2024 - 06.2025
- Provided strategic project and operational support as primary liaison for Brand and Marketing Communications team.
- Managed brief submissions through JIRA to ensure timely delivery and efficient resource allocation.
- Reviewed active briefs to monitor progress and enforce deadline adherence.
- Mapped and tracked all fundraising activities across SCHF to identify resource conflicts.
- Collaborated with key stakeholders to complete and distribute post-activity evaluations.
- Identified and implemented process improvements to enhance workflow efficiency.
- Organized project kick-off meetings with stakeholders to align objectives and expectations.
- Developed SCHF Process Manual, offering a centralized resource for standardized operational guidelines.
Client Experience Coordinator
Institute of Public Administration Australia
Sydney, Australia
03.2024 - 09.2024
- Managed end-to-end delivery of IPAA’s online and face-to-face programs and services.
- Engaged customers to identify needs and define product objectives.
- Coordinated resources, budgets, facilitators, and L&D partners for successful learning products.
- Developed and distributed comprehensive information about offerings via various channels.
- Prepared and refined business proposals and contracts for accuracy and compliance.
- Oversaw contractor and speaker bookings for effective service delivery.
- Ensured seamless client registration processes, enhancing customer experience.
- Monitored execution of services, proactively resolving issues to maintain quality.
Onboarding Coordinator
The University of Sydney
Sydney, Australia
03.2023 - 12.2023
- Developed and implemented an onboarding program for new starters in COS department.
- Collaborated with internal teams to create a centralised onboarding SharePoint site for new hires and managers.
- Designed onboarding checklist for hiring managers to ensure adherence to procedures.
- Provided continuous support to hiring managers during recruitment and onboarding phases.
- Coordinated with the recruitment team to facilitate hiring processes effectively.
- Engaged with hiring managers to identify role-specific onboarding needs.
- Managed equipment orders, system setups, and access arrangements for new starters.
- Scheduled key contact meetings and prepared onboarding kits for new employees.
Exams Advisor
Online Education Services
Work from home
01.2022 - 03.2023
- Supported the Exams Team in managing exam planning, results, and progress reviews for multiple OES partners.
- Managed tasks across university partners to meet deadlines for upcoming exam periods.
- Configured and maintained SharePoint, Teams, and Planner for tracking exam-building progress.
- Served as primary liaison between university stakeholders, addressing inquiries during exam-building process.
- Oversaw Salesforce student inquiry inboxes for multiple partners, ensuring timely responses.
- Processed special consideration and deferred exam applications with attention to compliance.
- Coordinated exam logistics, including venue sourcing, booking, and dispatching details to students.
- Conducted statistical reporting and data analysis to inform Student Services communications.
Operations Team Assistant
Stuart Alexander
Sydney, Australia
01.2021 - 06.2021
- Managed Operations team inbox, ensuring prompt responses to client and supplier inquiries.
- Processed confectionery orders efficiently to fulfill client requirements.
- Monitored order progress to verify delivery times and quantities for accuracy.
- Coordinated order modifications and arranged redeliveries to maintain service continuity.
Sales Consultant
Laithwaite’s Wine People
Sydney, Australia
09.2020 - 02.2021
- Efficiently managed high volume of inbound calls while maintaining professionalism.
- Upsold wine plans and promoted bonus cases to drive sales growth.
- Processed orders, handled refunds, and addressed customer inquiries to enhance satisfaction.
- Coordinated collections as needed to streamline financial transactions.
- Performed administrative duties to support overall team operations effectively.
Team Assistant
Freshwater Group
Sydney, Australia
10.2019 - 02.2020
- Respond to job applications via email, LinkedIn Recruiter, and Seek in a timely and professional manner.
- Advertise open positions and update the company website with relevant job postings.
- Generate candidate reports and weekly progress updates for clients.
- Proactively source candidates for new job openings.
- Coordinate and schedule interviews and client meetings to ensure smooth recruitment processes.
Events & Telemarketing Assistant
The Arc Agency
Sydney, Australia
02.2019 - 06.2019
- Provided logistical and administrative support to events manager.
- Conducted outreach to over 75 clients daily, boosting event attendance.
- Maintained and updated Salesforce database for accurate client records.
- Executed ad-hoc administrative tasks, including diary management and bookings.
Account Manager
Curate Mobile
Toronto, Canada
01.2018 - 01.2019
- Developed and executed strategies to achieve customer acquisition and revenue targets.
- Implemented global marketing acquisition programs to enhance market reach.
- Conducted site/app optimization and regular A/B testing to drive performance.
- Performed daily reconciliation for accurate reporting and statistical tracking.
- Generated traffic, conversion, and user analysis reports to identify growth opportunities.
- Assisted with prospecting and lead generation initiatives to expand client base.
- Maintained Salesforce database to ensure data integrity and accessibility.
Recruiter
Insight Global
Toronto, Canada
09.2017 - 12.2017
- Sourced candidates for roles with Fortune 500 clients to fulfill staffing needs.
- Attracted and matched candidates to positions with client companies.
- Screened, interviewed, and conducted background checks for potential hires.
- Scheduled client interviews and facilitated onboarding for successful candidates.
Education
Bachelor of Business Administration - Marketing specialization
Wilfrid Laurier University
Ontario, Canada09.2017
Skills
- CRM platforms and account management
- Stakeholder engagement
- Upselling strategies
- Staff training and development
- Advertising campaigns
- Microsoft Office proficiency
- Data analytics
References
References available upon request.
Timeline
Fundraising Operations Coordinator
Sydney Children’s Hospital Foundation
10.2024 - 06.2025
Client Experience Coordinator
Institute of Public Administration Australia
03.2024 - 09.2024
Onboarding Coordinator
The University of Sydney
03.2023 - 12.2023
Exams Advisor
Online Education Services
01.2022 - 03.2023
Operations Team Assistant
Stuart Alexander
01.2021 - 06.2021
Sales Consultant
Laithwaite’s Wine People
09.2020 - 02.2021
Team Assistant
Freshwater Group
10.2019 - 02.2020
Events & Telemarketing Assistant
The Arc Agency
02.2019 - 06.2019
Account Manager
Curate Mobile
01.2018 - 01.2019
Recruiter
Insight Global
09.2017 - 12.2017
Bachelor of Business Administration - Marketing specialization
Wilfrid Laurier University
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