SARAH BENNETT
SUNSET STRIP,VIC
Summary
Seasoned Hotel Manager known for high productivity and efficient task completion. Specialize in operational management, customer satisfaction enhancement, and staff development strategies. Excel in leadership, communication, and problem-solving skills, ensuring smooth hotel operations and exceptional guest experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hotel Manager
PALACE HOTEL
LANG LANG, VIC
12.2011 - Current
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Resolved conflicts between staff members or guests when necessary.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Developed and implemented hotel policies and procedures.
- Maintained high standards of quality control, hygiene, health and safety.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Handled guest complaints professionally and efficiently.
- Ensured compliance with safety regulations in accordance with local laws.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Negotiated contracts with vendors and suppliers, securing cost-effective services and products.
- Organized staff schedules, balancing workload and operational needs.
- Ensured compliance with all local, state, and federal laws and regulations.
Education
High School Diploma -
PRESENTATION COLLEGE
Prahran, VIC12-1993
Skills
- Dining reservations
- Social media networking
- Guest experiences
- Special Event Coordination
- VIP services
- Brand Management
- Employee Scheduling
- Staff Training and Development
- Quality Assurance
- Cash Handling
- Hospitality
- Telephone Etiquette
- Outstanding communication skills
- Community Relations
- Food and Beverage Operations
Certification
HOTEL LICENSEE
RESPONSIBLE SERVICE OF ALCOHOL
TAB ACCREDITED CASH CONTROLLER
RESPONSIBLE SERVICE OF GAMING
FOOD HANDLERS CERTIFICATE
Timeline
Hotel Manager
PALACE HOTEL
12.2011 - Current
High School Diploma -
PRESENTATION COLLEGE
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