Sarah Bennetta
Woodville,SA
Summary
Accomplished Financial Services Manager with a proven track record at Cash Converters, adept in fiscal balances projection and fostering strong relationships. Expertly balanced financial operations and strategic planning, achieving significant improvements in financial health and operational efficiency. Skilled in negotiation and financial advising, consistently enhancing client satisfaction and team performance.
Diligent and hands-on Financial Services Manager with stellar background managing accounts and reporting organizations. Tracks transactions and updates records using proven expertise in financial accounting and regulatory compliance. Advance user.
Overview
8
8
years of professional experience
Work History
Financial Services Manager
Cash Converters
06.2016 - 11.2021
- Worked with accounting staff to efficiently coordinated month-end closing and reporting activities.
- Evaluated and approved journal entries, helping to keep accounts current and accurate.
- Processed transactions deposits, withdrawals and payments to loan accounts for customers.
- Oversaw multifaceted accounting operations encompassing payroll, AP/AR and tax submittals.
- Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.
- Maintained financial health of organization.
- Managed preparation of company's budget.
- Checked submitted financial documentation for accuracy and integrity against internal and regulatory standards.
- Coordinated efficient department operations by effectively supervising employees, delegating assignments and personally handling routine and advanced problems.
- Established and enforced operational policies and procedures to maintain efficient and effective accounting operations.
- Identified signs of fraud and took proactive action to protect institutional assets.
- Verified account reconciliations and monitored general accounting work to keep team on-track with daily and monthly functions.
- Conducted in-depth audits to review accounts, controls and compliance with sound accounting practices.
- Developed improvement plans to continuously develop individual and group performance, knowledge and abilities.
- Utilized financial software to prepare consolidated financial statements.
- Conducted financial due diligence on potential investments and acquisitions.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Developed strategic plans for day-to-day financial operations.
Store Manager
EB
03.2014 - 11.2016
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Inbound Call Center Representative
Telstra Corporation
01.2015 - 06.2016
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Resolved complaints to satisfy customers and encourage future transactions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Facilitated communication between customers and other departments to facilitate resolution.
- Followed standard operating procedures when handling customer problems and complaints.
Education
High School Diploma -
Immanual College
Windsor Gardens, SA11-2008
Skills
- Fiscal balances projection
- Investment principles
- Taxation and tax planning
- Portfolio performance reports
- Financial operations
- Cash flow management
- Financial advising
- Project management
- Monthly reporting
- Strategic planning
- Finance and accounting
- Debt management
- Budget analysis and preparation
- Relationship management
- Negotiation
- Team recruitment
- Consultative support
- Customer service
- Credit analysis
- Regulatory compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Services Manager
Cash Converters
06.2016 - 11.2021
Inbound Call Center Representative
Telstra Corporation
01.2015 - 06.2016
Store Manager
EB
03.2014 - 11.2016
High School Diploma -
Immanual College
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