SARAH BIRUNGI
Sydney,NSW
Summary
A very compassionate social worker who is determined to provide social services to various groups of people to aid with day-to-day issues. Well-versed in assessing client strengths, advocating for client resources and conducting thorough home and community visits. Kind and respectful professional with strong communication skills, and flexibility in the delivery of services.
Overview
3
3
years of professional experience
Work History
SOCIAL ADMINISTRATOR-
MINISTRY OF YOUTH AFFAIRS TOORO KINGDOM
Fortportal, Uganda
01.2024 - 04.2025
- Coordinated youth programs and events for community engagement and support.
- Answered incoming calls and responded to customer inquiries.
- Provided supportive counseling services for victims of abuse or neglect.
- Advocated for policy changes to improve social welfare systems.
- Evaluated and addressed individual client needs and concerns.
RECEPTIONIST-
FOUR POINTS BY SHERATON HOTEL
Kampala, Uganda
02.2023 - 12.2023
- Greeted guests warmly and checked them in efficiently.
- Managed phone calls and directed inquiries to appropriate staff.
- Maintained cleanliness and organization of the front desk area.
- Assisted guests with inquiries about hotel services and local attractions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
HOUSE KEEPING-
PEARL OF AFRICA HOTEL (HILTON HOTEL)
Kampala, Uganda
11.2021 - 01.2023
- Provided on-the-job training for new housekeeping staff members.
- Participated in meetings related to housekeeping operations as needed.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Coordinated with housekeeping staff for daily maintenance of the lobby area.
- Contacted housekeeping or maintenance staff to report room or building issues.
Education
Master of Social Impact And Not For Profit Management - Social Sciences
University of Technology Sydney
Sydney, NSW01-2027
Bachelor of Social Work And Social Administration - Social Sciences
Kampala International University
Uganda11-2023
Skills
- Communication skil
- Knowledge of cleaning tools and chemicals
- Honest and ethical
- Customer service
- Resilience and self-care
- Active listening
- Teamwork
- Time management
- Attention to detail
- Boundary setting
Languages
English
Full Professional
Timeline
SOCIAL ADMINISTRATOR-
MINISTRY OF YOUTH AFFAIRS TOORO KINGDOM
01.2024 - 04.2025
RECEPTIONIST-
FOUR POINTS BY SHERATON HOTEL
02.2023 - 12.2023
HOUSE KEEPING-
PEARL OF AFRICA HOTEL (HILTON HOTEL)
11.2021 - 01.2023
Master of Social Impact And Not For Profit Management - Social Sciences
University of Technology Sydney
Bachelor of Social Work And Social Administration - Social Sciences
Kampala International University
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