Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Borger

Killarney,QLD

Summary

Accomplished Key Holder Supervisor and Owner/Manager at Killarney Country Diner, adept in promotional strategies and staff training and development. Enhanced customer satisfaction through effective team training, achieving notable repeat business. Excelled in store operations and employee scheduling, demonstrating a proactive approach to leadership and operational efficiency. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Attentive retail professional brings 20 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of Retail and Hospitality. People- and service-oriented leader with positive attitude and remarkable work ethic. Attentive retail professional brings 20 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of All areas of retail and Hospitality. People- and service-oriented leader with positive attitude and remarkable work ethic. Attentive retail professional brings 15 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Key Holder Supervisor

Choice Discount Store
05.2022 - 03.2024
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Received and counted money.

Owner/Manager Director

Killarney Country Diner
07.2018 - 02.2022
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.

Education

Skills

  • Promotional strategies
  • Store operations
  • Employee Scheduling
  • Training and mentoring
  • Daily Reporting
  • Staff Oversight
  • Safety enforcement
  • Staff Training and Development
  • Team training and development

Timeline

Key Holder Supervisor

Choice Discount Store
05.2022 - 03.2024

Owner/Manager Director

Killarney Country Diner
07.2018 - 02.2022
Sarah Borger