SARAH BOUKOURAS

Lead the strategic and operational direction of the School’s admissions function (ELC–Year 12), partnering with the Principal and Executive Leadership Team to drive enrolment growth and long-term planning.

Key Achievements & Impact:

• Lead end-to-end enrolment strategy, strengthening enquiry-to-enrolment conversion and overall pipeline performance
• Provide executive-level reporting, forecasting, and enrolment modelling to support strategic decision-making
• Aligned admissions and marketing functions to implement targeted recruitment campaigns and strengthen market positioning
• Build and manage relationships with local and international stakeholders, expanding enrolment channels and brand reach
• Streamlined admissions processes and systems to enhance efficiency, ensure data integrity, and elevate customer experience
• Oversee compliance, reporting, and data management to fulfill regulatory and organisational requirements
• Lead major engagement initiatives including Open Days, tours, and transition programs

Supported enrolment growth through high-level stakeholder engagement, data management, and operational delivery.

Key Contributions:

• Collaborated with Marketing and Leadership teams on campaigns and enrolment initiatives to drive effective outreach
• Managed prospective family engagement to enhance conversion outcomes
• Maintained accurate admissions data to facilitate reporting, forecasting, and planning
• Supported compliance, census reporting, and admissions operations

Led admissions and occupancy management across 15 centres nationally, driving utilisation and revenue performance.

Key Achievements & Impact:

• Achieved and sustained high occupancy by implementing strategic waitlist and enrolment management
• Provided KPI reporting and forecasting on occupancy, tour conversions, and revenue to executive stakeholders, facilitating data-driven decision-making.
• Partnered with Centre Directors and leadership to align enrolment strategy with operational capacity
• Supported successful launch of new centres, accelerating enrolment growth and stabilisation
• Oversaw high-volume client engagement, cultivating strong satisfaction and retention through responsive support.

Led large-scale retail operations within a flagship store, driving sales performance and team capability.

Key Achievements & Impact:

• Managed high-performing teams in high-volume environment, achieving revenue targets and meeting KPIs
• Led recruitment, training, and performance management across multiple departments
• Partnered with senior leadership to implement initiatives that enhanced sales and operational metrics
• Managed budgets, P&L, and inventory to maximise profitability

Opened and established a new retail store, overseeing recruitment, operations, and launch strategy

Key Achievements & Impact:

• Led full store operations and drove commercial performance through effective management.
• Exceeded sales targets and improved conversion metrics consistently over time.
• Developed strong customer loyalty through personalised service and relationship management.
• Controlled costs, staffing, and inventory to maximise profitability