Summary
Work History
Skills
Timeline
Hi, I’m

Sarah Brooks

Koonawarra,Australia
Sarah Brooks

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking with a high level of customer service, multitasking and time management abilities.

Devoted to giving every customer a positive and memorable experience.

Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Work History

Harvey Norman Bathroom and Tiles
Campbelltown , NSW

Senior Sales Consultant

Job overview

  • Greet customers and ascertain what each clients wants and needs
  • Recommend,select and help locate or obtain product based on customers’needs and desires
  • Describe Product and explain use, operation and care to customer
  • Liase between clients, builders, contractors and developers
  • Process sales via Point of Sale system
  • Maintain product knowledge, pricing, and current promotions
  • mpeccable customer service
  • Able to work in fast paced environment
  • Proficient in Microsoft Word, Excel, Outlook and POS
  • Able to adapt to immediate and unforeseen challenges
  • Can quickly learn new processes
  • Ability to accurately follow direction
  • Detail orientated
  • Creating of documents and quotes
  • Can remain focused when carrying out repetitive work for long periods of time
  • Great energy levels on shop floor
  • Ability to be solution based
  • Enthusiastic attitude
  • Comprehensive knowledge of sales techniques and best business practices
  • Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
  • Delivered superior service to portfolio of [Number] accounts earning around $[Number] annually.
  • Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
  • Exceeded customer requirements with accurate and deliverable solutions.
  • Explained important information regarding features and functions for various products so that customer was knowledgeable.
  • Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.

Benys Joinery
Fairy Meadow

Assistant Warehouse Manager
04.2023 - 02.2024

Job overview

  • Received and processed incoming stock items according to established procedures.
  • Organised warehouse space for efficient storage of goods.
  • Identified, labelled and tracked inventory with computerised systems.
  • Manage the storage and safekeeping of goods in workshop and warehouse
  • Receive goods from suppliers, checking the goods for damage and storeing it appropriately
  • Tracking the movement of goods
  • Responsible for all paperwork relating to the receiving and dispatching of goods
  • Product handling and storage requirements
  • Liason between warehouse staff, delivery drivers, trades staff, show room consultants and administration staff
  • Helping develop warehouse operations system
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Conducted research to address shipping errors and packaging mistakes.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Acted as liaison between company departments and warehouse teams.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.

Gainsborough Liquor
Kiama Downs

Bottleshop Attendant
09.2022 - 05.2023

Job overview

  • Greeted customers upon entering the store and provided assistance with product selection.
  • Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
  • Maintained cleanliness of store shelves, displays, and checkout areas.
  • Impeccable customer service
  • Up to date product knowledge
  • Responsible service of alcohol
  • Daily operations of the bottle shop including the cleanliness and presentation of the store
  • Assisting running tastings, creating an experience to our customers
  • Storing of merchandise, displaying merchandise / planogram, maintaining overall appearance
  • Ensuring all products are fully stocked
  • Cash handling, and stock control
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Received payments by cash, credit, and personal check and remitted correct change.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

STP

Merchandiser
03.2024 - Current

Job overview

  • Verified products appeared at correct locations in proper quantities.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Scheduled regular maintenance and repair of displays for longevity.
  • Developed merchandising strategy to efficiently move overstock.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.

Stonewall Cafe
Kiama, New South Wales

Barista
01.2023 - 10.2023

Job overview

  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments
  • Impeccable customer service in a fast paced environment
  • Cleaning and sanitising work areas, seating areas and equipment/tools
  • Waiting tables
  • Cafe set up and shut down
  • Waiting tables
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Used POS system to accurately enter orders and process payments.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Promoted additional items with beverages, increasing store sales.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Gainsborough Bakery
Kiama Downs

Bakery Sales Assistant
01.2018 - 03.2023

Job overview

  • Impeccable customer service
  • Bakery and product knowledge
  • POS
  • Cash handling
  • Barista
  • Wholesales point of contact
  • Taking and preparing customer orders
  • Stock ordering/receiving deliveries
  • Daily food preparation
  • Clean and maintain bakery area
  • Managing customer complaints
  • Monitoring baked goods on display
  • Bakery opening and closing operations
  • Tracking ingredient expiry dates
  • Answer customer questions
  • Clean and stock bakery
  • Coordinated inventory
  • Preparing ingredients for cooking
  • Safety Regulations
  • Stocking the various products on shelves
  • Storing food safely
  • Taking payment
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Inspected goods to establish accurate pricing and labeling.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Wrapped, boxed and weighed bakery department products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Brooks Cleaning
Figtree , New South Wales

Owner Operator
07.2010 - 04.2013

Job overview

  • Developed business plan and budget to maximize profitability.
  • Analysed market trends and customer feedback to identify opportunities for growth.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Business Administration and Bookkeeping
  • Review financial statements
  • Sales and activity reports and other performance data, to measure productivity and goal achievement and to determine areas needing cost reduction and program improvemen
  • Prepare contracts and negotiate revisions, changes and additions to contractual agreements with clients, suppliers and subcontractors.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied effective time management techniques to meet tight deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Managed day-to-day business operations.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Skills

Impeccable customer service and support face to face and remotely

Computer savvy

Detail orientated, fast learning,hard working and efficient

Team player with the extensive ability to work autonomously

  • Exceptional customer service
  • Coffee machinery
  • Beverage preparation
  • Sandwich preparation
  • Point of sale operation
  • Food preparation and safety
  • Ordering procedures
  • Friendly and outgoing
  • Professional demeanor
  • Adaptive and creative
  • Performance improvement
  • Sales expertise
  • Cash Handling
  • Opening and closing duties
  • Food running
  • Table setting knowledge
  • Hospitality service expertise
  • [Name] POS system
  • Excellent memory

Timeline

Merchandiser
STP
03.2024 - Current
Assistant Warehouse Manager
Benys Joinery
04.2023 - 02.2024
Barista
Stonewall Cafe
01.2023 - 10.2023
Bottleshop Attendant
Gainsborough Liquor
09.2022 - 05.2023
Bakery Sales Assistant
Gainsborough Bakery
01.2018 - 03.2023
Owner Operator
Brooks Cleaning
07.2010 - 04.2013
Senior Sales Consultant
Harvey Norman Bathroom and Tiles

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Sarah Brooks