Sarah Brown
Townsville,Australia
Summary
Sarah is a professional and friendly person who is dedicated to providing exceptional service to her customers and clients and is able to apply this approach across any industry.
Her strengths are her tactful style and open communication approach, she is a natural relationship builder and someone who can navigate difficult customers with ease.
Overview
19
19
years of professional experience
Work History
Mobile Hairdresser
Self Employed
Townsville, QLD
01.2020 - Current
- Organised appointments with customers at convenient times for them.
- Conducted consultations with customers to discuss the style they wanted and advised on the best options available.
- Kept accurate records of client details including contact information, appointment dates and times, payment methods and service history.
- Adhered to health and safety standards when using tools and products during treatments.
Picking and Packing
MECCA - Distribution Centre
07.2017 - 07.2018
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
Saes and Customer Service
IKEA
01.2012 - 01.2017
- Provided product information and pricing to customers.
- Processed orders, returns, exchanges, payments, and credits accurately.
- Attended weekly meetings with management staff to discuss progress on projects and tasks assigned by the supervisor.
- Participated in training sessions conducted by the company for new employees joining the team.
- Collaborated with other departments within the organization when needed to resolve customer issues quickly.
Customer Service & Sales Consultant
PETRA HAIR
11.2010 - 01.2012
- Provided detailed product information to customers, including features, prices, and availability.
- Analyzed customer needs and preferences to recommend appropriate products.
- Resolved customer complaints and inquiries in a timely manner.
- Attended trade shows and conferences to promote products and services.
- Participated in regular training sessions on new products, services, and industry trends.
Customer Service & Sales Consultant
Swimwear Galore
10.2008 - 11.2010
- Provided detailed product information to customers, including features, prices, and availability.
- Maintained accurate records of all sales activities in the CRM system.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Listened to customers to understand needs and refer to optimal services.
Customer Service Representative
Telstra
05.2008 - 09.2008
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Administration Officer
Mercy Hospital
09.2007 - 05.2008
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Monitored stock levels within the office environment, placing orders when necessary.
Manager
Mountford /Rockport
01.2005 - 09.2007
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Hairdressing -
Baxter Training Centre
01.2004
Advanced Sales -
Next
01.1997
Aromatherapy -
School of Natural Therapies
01.1997
Sales & Merchandising -
Next
01.1996
VCE -
Banyule High School
01.1989
Hairdressing Certificate 111 -
NMIT – Preston campus
Skills
- Microsoft Windows 11
- Microsoft Word, Excel
- Customer focused
- Client Relationship Building
- Task Prioritization
- Adaptability and Flexibility
- Effective Communication
- Time Management
- Team player
- Proven track record in sales, merchandising and administration
- Maturity, credibility and excellent communication skills
- Willingness to take on additional responsibilities beyond the immediate requirements of the job
Additional Information
Travelled overseas for 12 months, lived in Ireland for 6 months-during this time I worked as a hairdresser
Hobbies and Interests
- Travel
- Pets
- Keeping fit
- Reading
Timeline
Mobile Hairdresser
Self Employed
01.2020 - Current
Picking and Packing
MECCA - Distribution Centre
07.2017 - 07.2018
Saes and Customer Service
IKEA
01.2012 - 01.2017
Customer Service & Sales Consultant
PETRA HAIR
11.2010 - 01.2012
Customer Service & Sales Consultant
Swimwear Galore
10.2008 - 11.2010
Customer Service Representative
Telstra
05.2008 - 09.2008
Administration Officer
Mercy Hospital
09.2007 - 05.2008
Manager
Mountford /Rockport
01.2005 - 09.2007
Hairdressing -
Baxter Training Centre
Advanced Sales -
Next
Aromatherapy -
School of Natural Therapies
Sales & Merchandising -
Next
VCE -
Banyule High School
Hairdressing Certificate 111 -
NMIT – Preston campus
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