In my recreation time, I focus on motherhood, with an emphasis on play-based activities that support my child's development and contribute positively to my own well-being
Sarah Brown
Grafton,NSW
Summary
Proactive and accomplished Training and Development Leader with extensive experience delivering high-impact workforce training programs. Dedicated to continuous improvement, strategic leadership, and fostering trust-based relationships with stakeholders. Proven track record in leading dynamic teams, driving workforce development and ensuring compliance in vocational education settings. Adept at identifying, designing, and evaluating training strategies that empower professionals and enhance success. Team-oriented self-starter bringing 10 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.
Overview
11
11
years of professional experience
Work History
Training Manager
Serco Justice
01.2020 - Current
- Developed and implemented training programs to enhance staff competencies and operational efficiency.
- Led cross-functional teams to design and deliver effective training solutions aligned with organizational goals.
- Analyzed training needs through assessments, ensuring programs met employee performance requirements.
- Provide strong leadership to direct reports, fostering an inclusive, high-performance culture aligned with Serco’s values.
- Manage large-scale workforce training programs, ensuring alignment with operational needs and compliance requirements.
- Develop and implement workforce development strategies, assessing training needs and designing curricula.
- Contribute to external RTO compliance maintaining alignment with Vocational Education and Training Quality Framework and regulatory standards.
- Build stakeholder partnerships, coordinating training with Corrective Services NSW and other external providers.
- Deliver high-impact professional development, refining workforce capabilities through engaging learning strategies.
- Prepare high-level reports, policies, and training plans, supporting business objectives and contractual compliance.
- Evaluated training outcomes, adjusting curricula based on feedback to improve participant engagement and retention.
- Collaborated with stakeholders to identify skill gaps, driving initiatives for continuous improvement in staff capabilities.
- Managed project timelines and resources effectively, ensuring timely delivery of training initiatives across multiple locations.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Fostered culture of continuous learning and development, which contributed to higher employee retention rates.
- Customized leadership development programs for emerging leaders, preparing them for future managerial roles.
- Learning Management System (LMS), enhancing efficiency of training delivery and tracking.
- Collaborated with department heads to align training programs with organisational goals, ensuring relevancy and impact.
- Selected and assigned instructors to conduct specific training programs.
Training Officer
Territory Families / Dept Corrective Services NT
01.2014 - 12.2017
- Developed and implemented training programs to enhance employee skills and knowledge.
- Facilitated workshops and seminars to promote continuous learning and professional development.
- Evaluated training effectiveness through assessments and feedback, ensuring alignment with organizational goals.
- Coordinated scheduling of training sessions, attendance and resource allocation.
- Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles with comprehensive orientation sessions.
- Provided coaching and mentoring to employees.
- Collaborated with department heads to identify training needs and tailor programs accordingly.
- Identified training needs and planned classes accordingly.
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
- Conducted regular assessments of existing training programs, making adjustments as necessary to maintain effectiveness and relevance.
- Developed and implemented effective lesson plans to cover necessary material.
- Delivered high-quality presentations on various topics, using compelling visuals to enhance understanding and engagement among employees.
- Evaluated employee progress and provided constructive feedback, promoting continuous learning and improvement.
- Collaborated with subject matter experts to develop relevant training materials that addressed specific organizational challenges.
- Acted as training subject matter expert and provided extensive technical support to different departments.
Education
Certificate IV - Correctional Practice (Case Management)
CSC40122
Grafton, NSW01-2025
Certificate IV - Work Health & Safety
BSB41419
Grafton, NSW12-2024
Diploma - Training Design & Development
TAE50216
Grafton, NSW10-2023
Diploma - Vocational Education & Training
TAE50116
Grafton, NSW10-2023
Certificate IV - Correctional Practice (Adult Custodial)
CS40115
Grafton, NSW07-2021
Certificate III - Correctional Practice
CSC30120
Grafton, NSW07-2021
Certificate IV - Youth Justice
CHC40513
Darwin, NT09-2018
Certificate IV - Leadership And Managment
BSB42015
Darwin, NT11-2017
Certificate IV - Training And Assessment
TAE40110
Darwin, NT08-2016
Certificate III - Correctional Practice (Youth Custodial)
CSC30112
Darwin, NT10-2014
Skills
- Leadership, Coaching & Mentorship
- Workforce Development
- Contractual Compliance
- Project & Program Coordination
- Training Facilitation & Curriculum Design
- Stakeholder Engagement & Consultancy
- Strategic Planning & Execution
- Performance & Talent Development
- Cultural Competence & Diversity Management
- Policy Interpretation & Compliance
- Change Management
Accomplishments
- Established an Education & Training Centre and Certificate III Correctional Practice accreditation for Youth Justice in Darwin. Managing and mentoring over 120 recruits shaping future custodial staff development.
- Played a key role in Royal Commission reforms and legislative changes enhancing training standards in Youth Justice NT.
- Designed and executed 41 successful recruit training programs graduating over 600 custodial staff in the first five years of contract establishment.
- Led Learning & Development teams during the commission and ramp-up of Australia’s largest prison through COVID-19 WHS recommendations.
- Partnered with RTO ASSET College to validate ACT Correctional Practice qualifications.
- Received an ASPAC PULSE Award for Pride in the Workplace, recognising leadership and impact.
- Recipient of the General Managers Above & Beyond recognition for core value of Care 2024.
- General Managers nomination for ASPAC National Impact Award 2024.
Interests
Timeline
Training Manager
Serco Justice
01.2020 - Current
Training Officer
Territory Families / Dept Corrective Services NT
01.2014 - 12.2017
Certificate IV - Correctional Practice (Case Management)
CSC40122
Certificate IV - Work Health & Safety
BSB41419
Diploma - Training Design & Development
TAE50216
Diploma - Vocational Education & Training
TAE50116
Certificate IV - Correctional Practice (Adult Custodial)
CS40115
Certificate III - Correctional Practice
CSC30120
Certificate IV - Youth Justice
CHC40513
Certificate IV - Leadership And Managment
BSB42015
Certificate IV - Training And Assessment
TAE40110
Certificate III - Correctional Practice (Youth Custodial)
CSC30112
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