Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Sarah Bruce

Thornhill Park ,Vic
The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown

Summary

Over Number years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
years of professional experience

Work History

Civic

Delivery Courier
02.2023 - 06.2023

Job overview

  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Drove safely at all times to avoid accidents and harm.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Verified package information to check for accuracy and completeness.
  • Contacted customers to confirm delivery details and locations.
  • Utilized GPS navigation systems to navigate faster routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Communicated with dispatch and customers for accurate delivery information.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Obtained signatures for delivery documents and packages.
  • Managed delivery route for optimal use of time and fuel.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Tracked delivery status and updated customers for expected delivery time.
  • Escalated issues to supervisor for immediate remediation.

Vth Supply Chain And Solutions

Delivery Driver
04.2020 - 02.2023

Job overview

  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Kept detailed records of deliveries and money received from customers.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Inspected load security and checked for damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Filled out load paperwork and DOT-mandated log books.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Operated light trucks to deliver loads as far as Number miles from home location.

Education

Box Hill Institute of TAFE
Melbourne, VIC

Certificate II from First Aid
06.2019

Box Hill Institute of TAFE
Melbourne, VIC

Certificate II from Flagging And Traffic Control
06.2019

Box Hill Institute of TAFE
Melbourne, VIC

Certificate II from Oh&s
06.2019

Box Hill Institute of TAFE
Melbourne, VIC

Certificate I from Cleaning
03.2019

Skills

  • Materials Storage
  • Creative Solutions
  • Supply Chain Improvement
  • Analytical Approach
  • Monthly Inventory
  • Operational Improvements
  • Financial Records
  • Safe Driving Practices
  • Collecting Medical Specimens
  • Appointment Scheduling Software
  • Efficient Routing
  • New Product Information
  • Performance Metric
  • Delivery and Pickup
  • Deliver Records
  • Collect Payments
  • Customer Needs Assessments
  • Federal Regulations
  • Vehicle Inspection
  • Professional Relationships
  • Resolving Shipping and Delivery Problems
  • Delivering Generators
  • Security Understanding
  • Problem Resolution
  • Hazardous Material Handling
  • Maintaining Clean Work Areas
  • Safe Vehicle Operations
  • Recordkeeping Requirements
  • Service Dispatching
  • Detailed Meeting Minutes
  • Handheld Scanning Devices
  • Accurate Documentation
  • Secure Loads
  • Developing Customer Relationships
  • Customer Inquiries
  • Customer Satisfaction
  • Exceptional Team Communicator
  • Delivery Payment Collection
  • Road Construction
  • Lead Reporting
  • Administrative Support
  • Pallet Jacks
  • Scheduled Services
  • Inquiry Response
  • Order Accuracy
  • Returns Pickup
  • Customer Experience
  • Company Guidelines
  • Effective Planning
  • Message Delivery
  • GPS and Route Planning
Availability
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Timeline

Delivery Courier

Civic
02.2023 - 06.2023

Delivery Driver

Vth Supply Chain And Solutions
04.2020 - 02.2023

Box Hill Institute of TAFE

Certificate II from First Aid

Box Hill Institute of TAFE

Certificate II from Flagging And Traffic Control

Box Hill Institute of TAFE

Certificate II from Oh&s

Box Hill Institute of TAFE

Certificate I from Cleaning

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Sarah Bruce