Sarah Burgess
Point Cook
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive issue identification and resolution, focusing on process optimization and supporting team objectives. Developed strong customer service and technical skills in a high-volume print and copy environment. Successfully managed multiple tasks, ensuring timely and accurate project completion. Seeking to transition into a new field, bringing adaptability and dedication to quality service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Copy and Print Specialist
Officeworks
05.2021 - Current
- I learnt a lot at this company about engaging with clients, taking lead and showing initiative.
- I also learnt how to use out of the box thinking and used problem-solving skills on a daily basis.
- Trained new employees on proper use of equipment, software, and company procedures, contributing to overall staff efficiency.
- Implemented quality control measures that reduced errors, minimizing reprints and improving overall product quality.
- Maintained a well-organized workspace, leading to improved efficiency and faster project completion times.
- Suggested improvements to internal processes that led to streamlined workflows, increased productivity, and enhanced customer satisfaction.
- Increased repeat business through exceptional customer service and attention to detail in completing projects on time and within budget.
- Streamlined workflow for increased productivity by organizing job orders and prioritizing tasks.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Leveraged computer literacy to enhance the accuracy and efficiency of print services.
Training Manager
McDonald's
04.2016 - 07.2019
- Worked in a fast-paced retail/sales environment training and assisting managers, crew and new employees in customers service, food safety, and performance requirements.
- Trained in all areas and trusted with important duties.
- I was the chairperson of the Safety Squad.
- Achievements and Contributions:
- Stock Control: Developed skills and understanding of processes to ensure all allocated areas were clean, orderly and stocked for fellow worker's ease.
- Workplace Health & Safety: Developed understanding and appreciation for health, safety and environmental management policies in an organisation.
- Ran Safety Squad meetings monthly.
- Team Collaboration: Attended Crew trainer and Safety Squad meetings.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Mount St. Joseph Girls’ College
Skills
- Strong attention to detail
- Critical thinking
- Effective communication
- Advanced computer skills
- Deadline oriented mindset
- Training and mentoring
- Health and safety compliance
- Inventory management
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Relationship building
- Technical understanding
Certification
- Full Victorian driver's license
- Certificate III in Retail Operations, McDonalds Australia Limited
- Certificate III in Food Processing, Australian Management Academy
Timeline
Copy and Print Specialist
Officeworks
05.2021 - Current
Training Manager
McDonald's
04.2016 - 07.2019
- Full Victorian driver's license
- Certificate III in Retail Operations, McDonalds Australia Limited
- Certificate III in Food Processing, Australian Management Academy
High School Diploma -
Mount St. Joseph Girls’ College
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