Sarah Butcher

Prepared Statement of Environmental Effects in line with the Environmental Planning and Assessment Act, Local Environmental Plans, Development Control Plans, and relevant policies.

Prepared comprehensive reports and recommendations for determination by Council and planning panels.

Provided expert planning advice to applicants, developers, and the community to ensure compliance and achieve high-quality outcomes.

Coordinated input from internal specialists, external consultants, and government agencies to inform application assessments.

Managed community engagement processes, including responding to enquiries and addressing public submissions.

Balanced statutory compliance with practical solutions to support sustainable development in the MidCoast region.

Developed strong skills in project management, critical analysis, and negotiation within a customer-focused framework.

Leveraged GIS technology to analyze spatial data effectively, informing decision-making processes at various stages of the planning process.

Optimized land use by developing comprehensive plans and zoning regulations.

Prepared environmental impact assessments to ensure responsible development while minimizing negative ecological effects.

Prepared Statement of Environmental Effects in line with the Environmental Planning and Assessment Act, Local Environmental Plans, Development Control Plans, and relevant policies.

Prepared comprehensive reports and recommendations for determination by Council and planning panels.

Provided expert planning advice to applicants, developers, and the community to ensure compliance and achieve high-quality outcomes.

Coordinated input from internal specialists, external consultants, and government agencies to inform application assessments.

Managed community engagement processes, including responding to enquiries and addressing public submissions.

Balanced statutory compliance with practical solutions to support sustainable development in the MidCoast region.

Developed strong skills in project management, critical analysis, and negotiation within a customer-focused framework.
Leveraged GIS technology to analyze spatial data effectively, informing decision-making processes at various stages of the planning process.

Optimized land use by developing comprehensive plans and zoning regulations.

Prepared environmental impact assessments to ensure responsible development while minimizing negative ecological effects.

Provided expert planning advice to applicants, developers, and the community to ensure compliance and achieve high-quality outcomes.

Coordinated input from internal specialists, external consultants, and government agencies to inform application assessments.

Managed community engagement processes, including responding to enquiries and addressing public submissions.

Balanced statutory compliance with practical solutions to support sustainable development in the MidCoast region.

Developed strong skills in project management, critical analysis, and negotiation within a customer-focused framework.
Assessed a wide range of development applications in accordance with the Environmental Planning and Assessment Act, Local Environmental Plans, Development Control Plans, and other statutory requirements.

Prepared detailed assessment reports and recommendations for determination by Council meetings, planning panels, and the Land and Environment Court.

Provided expert planning advice and clear guidance to applicants, developers, and community members to ensure compliance and deliver quality outcomes.

Liaised directly with developers, consultants, and stakeholders on large-scale and complex projects, including commercial, industrial, and subdivision developments.

Coordinated specialist input from internal teams, external consultants, and government agencies to inform assessments and facilitate approvals.

Represented Council in community engagement processes, managing public enquiries, submissions, and stakeholder expectations.

Applied strong project management, negotiation, and analytical skills to balance statutory compliance with practical, sustainable development solutions.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.

My role as a Sales Representative with Great Lakes Windows involved travelling to all area's between Forster and Port Macquarie searching for new customers and business to build growth for our company.

Sales Representative Skills and Qualifications:

Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales.

Daily Duties:

• Answer calls daily and address customer inquiries, solving problems and providing new product information.
• Describe products to customers and accurately explain details and care of merchandise.
• Earn management trust by serving as key holder, responsibly opening and closing store.
  
• Politely assist customers in person and via telephone.
• Communicate with clients regarding back order availability, future inventory and special orders.
• Successfully acquire new customers per month, generating a growth in revenue.
• Provide an elevated customer experience to generate a loyal clientèle and repeat business.
• Recommend, select and help locate and obtain product, out-of-stock product and all customer requests.
• Answer product questions with up-to-date knowledge of sales and store promotions.
• Effectively communicate with and support marketing and administrative teams on a daily basis.
• Develop a reputation as an efficient service provider with high levels of accuracy.
• Investigate and resolve customer inquiries and complaints in a timely and empathetic manner.
• Serve as the main liaison between customers and management .
  
• Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  
• Help drive sales goals and achieve monthly quotas.
• Continuously improve sales abilities and product knowledge.
• Achieve sales goals and service performance requirements through new customer sales.
• Learn, reference and apply product knowledge information.
• Contact customer to follow up on purchases.

Sales Representative Skills and Qualifications:

Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales.

Daily Duties:

• Greet customers entering the store to ascertain what each customer wanted or needed.
• Describe product to customers and accurately explained details and care of merchandise.
• Earn management trust by serving as key holder, responsibly opening and closing store.
• Politely assist customers in person and via telephone.
• Communicate with head office regarding back order availability, future inventory and special orders.
• Successfully acquire new customers per month, generating a growth in revenue.
• Provide an elevated customer experience to generate a loyal clientèle.
• Implement marketing strategies which resulted in growth of customer base.
• Recommend, select and help locate and obtain out-of-stock product based on customer requests.
• Answer product questions with up-to-date knowledge of sales and store promotions.
• Effectively communicate with and support sales, marketing and administrative teams on a daily basis.
• Conduct weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
• Contribute to annual store sales.
• Schedule weekly inventory pickups and deliveries with other stores.
• Restock inventory every month and review cash operation data to verify proper replenishment.
• Bag, box or gift-wrapp sold merchandise per customer's request.
• Develop a reputation as an efficient service provider with high levels of accuracy.
• Score in top 10% of employees in successful resolution of issues.
• Investigate and resolve customer inquiries and complaints in a timely and empathetic manner.
• Serve as the main liaison between customers and management.
• Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Execute in-season pricing strategies, including promotions and markdowns to reach financial target.
• Maintain cleanliness and presentation of stock room and showroom floor.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Build long-term customer relationships and advised customers on purchases and promotions.
• Help drive sales goals and achieve monthly quotas.
• Organise store merchandise areas to promote a visually appealing environment.
• Routinely answered customer questions regarding merchandise and pricing.
• Operate a POS system to itemise and complete customer purchases.
• Create and maintain an organised database to develop promotional sales.
• Be dedicate to continuously improving sales abilities and product knowledge.
• Achieved sales goals and service performance requirements through new customer sales.
• Designed displays to make the store experience interactive, engaging and reassuring.
• Ask open-ended questions to assess customer needs.
• Learn, reference and apply product knowledge information.
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
• Participated in physical inventory counts every quarter.
• Replenished supplies, bags and other materials at each cash wrap.
• Communicate all store initiatives and promotions to customers to generate return business.
• Recommend alternative items if product was out of stock.

Customer Service Representative Skills and Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

Daily Duties: 

• Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Accurately document, research and resolve customer service issues.
• Mastery of customer service management systems and databases.
• Conduct performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
• Provide incentive to increase productivity by offering employees awards for best customer service.
• Defuse volatile customer situations calmly and courteously.
• Identify chronic customer issues by creating and maintaining customer complaint log.
• Address and resolve customer product complaints empathetically and professionally.
• Gather and verify all required customer information for tracking purposes.
• Refer unresolved customer grievances to designated departments for further investigation.
• Act professionally and patiently when addressing negative customer feedback.
• Develop reputation as an efficient service provider with high levels of accuracy.
• Serve as the main liaison between customers and heads of departments.
• Monitor cash drawers in multiple checkout stations to ensure adequate cash supply.
• Enter numerical data into databases in a timely and accurate manner.
• Scan documentation and enter into the database.
• Obtain scanned records and upload them into the database.
• Review and update client correspondence files and scheduling database.

• Customer service, including handling customer complaints and inquiries 

• Achieving sales targets 
• Cash handling and data entry
• Maintaining branch marketing displays 
• Coordinating and designing promotional leaflets and posters specific to our  branch
• Ask open-ended questions to assess customer needs.
• Routinely answer customer questions regarding products.
• Provide an elevated customer experience to generate a loyal clientèle.
• Greet customers entering the store to ascertain what each customer wanted or needed.
• Investigate and resolve customer inquiries and complaints in a timely and empathetic manner.
• Build long-term customer relationships and advise customers on products and promotions.
  
• Contact customers to follow up on products, suggest new products and inform them about promotions and upcoming events.
• Develop a reputation as an efficient service provider with high levels of accuracy.