Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Calpis

Elderslie,NSW

Summary

For the most part I have spent most of my employment time within Customer service roles enjoying working alongside a team and being in a social environment I am reliable and strive to get the job done.

I am adaptable to change and recognized for taking on increased levels of responsibility. Adept at shouldering initiative and prioritizing tasks while operating in fast-paced environment. Cooperatively with co-workers and sets example with strong work ethic.

Overview

18
18
years of professional experience

Work History

Online Personal Shopper

Woolworths Group
07.2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Customer Service Supervisor

Bayswater car rental
05.2010 - 09.2016
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Assessed team member performances, delivering one-on-one coaching to promote better service.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Managed daily operations and processes, including reservations, budgeting and forecasting.
  • Generated an increase in revenue by promoting up-sell opportunities.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Revised department schedules to maximize coverage during peak hours.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

Hostess

Quicksilver connections
05.2006 - 02.2010
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered questions about food and order statuses for waiting customers.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Education

High School Diploma -

Brisbane Water Secondary College
Woy Woy, Nsw
10.2005

Skills

  • Cross-functional collaboration
  • Customer Service
  • Research ability
  • Store maintenance
  • Customer relations
  • Credit card payment processing
  • Clerical support
  • Call center experience
  • Conflict mediation
  • Quality control

Timeline

Online Personal Shopper

Woolworths Group
07.2023 - Current

Customer Service Supervisor

Bayswater car rental
05.2010 - 09.2016

Hostess

Quicksilver connections
05.2006 - 02.2010

High School Diploma -

Brisbane Water Secondary College

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Sarah Calpis