Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Sarah Capuano

Townsville,QLD

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Office Manager

Park Regis Anchorage
Townsville, QLD
10.2022 - 10.2023
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
  • Delegated work to staff, setting priorities and goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Head Chef

Oaks Metropol Hotel
Townsville, QLD
09.2018 - 09.2022
  • Selected ead Chef for several professional sporting teams and the Olympic teams for month long terms.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Organized special events such as banquets or catering services when required.
  • Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
  • Ordered food supplies from vendors to maintain adequate stock levels.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Delivered products to customer locations on time.
  • Completed day-to-day duties accurately and efficiently.
  • Trained and supervised line cooks to develop new skills and improve team performance.
  • Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
  • Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.
  • Performed regular maintenance tasks such as cleaning equipment, utensils, floors, walls, ensuring that all areas are kept clean and sanitary at all times.

Lead Chef

Bushy Beach Tavern
Townsville, QLD
02.2021 - 07.2022
  • Supervised food preparation staff to deliver high-quality results.
  • Controlled and directed food preparation process.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Created weekly menus based on customer feedback, market trends, and seasonal availability of ingredients.
  • Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
  • Maintained inventory of all ingredients and cooking supplies, as well as monitored quality control of all dishes served in the restaurant.
  • Planned and prepared food product orders to maintain appropriate stock levels.
  • Managed kitchen operations, including scheduling of staff, ordering supplies, and ensuring food safety standards were met.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • All facets of general kitchen duties to maintain regulatory standards and requirements.

Telstra Business Manager

Telstra
Perth, WA
03.2016 - 08.2018
  • Telstra sales faults, NBN faults nd investigations.
  • Complex systems management and support.
  • Creation of services of large corporate clients including Korean Air, Thai Air Embassy of the state of Kuwait.
  • Small selection of small to medium business owners.
  • Worked closely with internal teams to deliver on high-profile, complex projects.
  • Used variety of software packages to support sales functions.
  • Maximized business growth by driving high adoption and usage of marketing platform.
  • Utilized matrixed system to present customers with buying options, achieving targeted sales goals.

Skills

  • Culinary Expertise
  • Kitchen Management
  • Food Presentation
  • Menu Development
  • Recipe Creation
  • Food Safety Standards
  • Cooking Techniques
  • Budgeting and Cost Control
  • Inventory Rotation
  • Banquets and Catering
  • Resource Management
  • Workflow Coordination
  • Budget Development
  • Vendor Relations
  • Organization and Multitasking
  • Developing Policies and Procedures
  • Recordkeeping and Reporting
  • Customer Service Management
  • Accounting Procedures
  • Microsoft Office Suite
  • Event Coordination
  • Database Administration
  • Travel Coordination
  • Business Administration
  • Research
  • Calendar Management
  • Office Management

Certification

  • C class Open Manual Driver Licence

References

  • Kyle (Previous Co-worker)

      0431684234

  • Caitlin (Previous Co-worker)

      0466220469

  • Jessica (Character)

      0414639338

Timeline

Front Office Manager

Park Regis Anchorage
10.2022 - 10.2023

Lead Chef

Bushy Beach Tavern
02.2021 - 07.2022

Head Chef

Oaks Metropol Hotel
09.2018 - 09.2022

Telstra Business Manager

Telstra
03.2016 - 08.2018

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Sarah Capuano