Sarah Charles
Melbourne,VIC
Summary
Results-driven Claims Manager with proven skills in claims evaluation, compliance management, and customer relationship management. Adept at utilizing software for efficient claims tracking, ensuring accuracy and compliance throughout the claims process.
Overview
9
9
years of professional experience
Work History
Claims Manager
Suncorp
Melbourne, VIC
01.2021 - 11.2025
- Ensured compliance with company policies and regulations through effective claims management processes.
- Evaluated claim submissions for accuracy and completeness prior to processing.
- Maintained strong client relationships, delivering exceptional service throughout the claims process.
- Utilized claims management software to efficiently track and document relevant information.
- Participated in industry events such as conferences or seminars related to claims management.
Customer Service Representative
Serco
Melbourne, VIC
06.2018 - 10.2020
- Assisted customers with inquiries and provided product information.
- Processed orders and managed customer accounts using internal systems.
- Documented customer interactions to ensure accurate record-keeping.
- Answered customer inquiries and provided accurate information regarding products and services.
General Store Manager
Afro Boutique
Melbourne, VIC
07.2016 - 02.2017
- Managed daily store operations and ensured smooth workflow.
- Supervised staff and provided training on customer service techniques.
- Maintained inventory levels and organized stock efficiently.
- Handled customer inquiries and resolved issues promptly and effectively.
- Oversaw financial transactions and maintained accurate cash register operations.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
Education
William Angliss Institute of TAFE
Melbourne, Victoria, VIC07-2017
Skills
- Claims evaluation
- Compliance management
- Claims processing
- Software utilization
- Risk assessment
- Customer relationship management
- Effective communication
- Incident documentation
Timeline
Claims Manager
Suncorp
01.2021 - 11.2025
Customer Service Representative
Serco
06.2018 - 10.2020
General Store Manager
Afro Boutique
07.2016 - 02.2017
William Angliss Institute of TAFE